Julien Ben

• Support - Microsoft 365

• N2 / N3 Microsoft Teams Support

• Client workstation deployment project to Windows 11

• Administration: Azure AD Tenant, Teams, OneDrive, SharePoint, Exchange Online

• Writing procedures in English/French

• ServiceNow Ticketing

Technical environment: Windows 10 / 11, M365 On-Premise, Azure AD, AD DS, OWA, Teams Admin Center, 365 Admin Center, SharePoint Admin Center, Microsoft Defender, Exchange Online

• Windows 10 + Office 365 Migration Project (10,000 workstations)

• Skype to Teams Migration Project

• Leading user training workshops on O365

• VIP N2 Support – Incident and request resolution

• Writing documentation and procedures: French / English

• Writing DAT DEX: French / English

• ServiceNow – ITSM SILVA Ticket management and escalation

• ServiceNow – ITSM SILVA English to French portal translation (variables, items…)

Technical environment: Windows 10 / Server 2016 / Office 365 / ServiceNow ITSM / VARONIS / SCCM / RSA / Citrix XenDesktop XenAPP / AD /

• Windows 7 to Windows 10 park migration

• Network and systems infrastructure audit (USA, Europe, Middle East & Africa)

• Writing technical documentation in English (DEX DAT)

• Performing technical and functional acceptance testing.

• VMware vSphere 5.5 / 6.0 infrastructure administration and management

• Bitdefender GravityZone Business Security administration and deployment (Client / Server / Mobile)

• Infrastructure monitoring via Centreon

Technical environment: Windows Server 2012 R2 / 2016, VSphere 6.5, Veeam 9, Riverbed Steelhead / Steelfusion, Centreon, iTop