Freelancer profile translated to English.

Description

I am a motivated and hardworking Digital Marketing professional, specializing in online marketing through Facebook/Instagram and Google Ads platforms.

With four years of experience in this field, I develop, implement, and oversee the digital marketing strategy for my clients.

I assist them in creating their advertising campaigns, optimizing them, and finally, analyzing their results.

Do not hesitate to contact me if my profile interests you, and let's take your business to the next level! 🚀

Languages

French
Native or bilingual
English
Native or bilingual
Portuguese
Basic

Workplace preferences

Remote only

Primarily works remotely

Google Ads
Marketing Optimization Specialist
E-COMMERCE
December 2020 - Today (5 years and 6 months)
Lisbonne, Portugal
- Implement optimization solutions: build campaigns for high-value advertising customers
- Create Keyword packs, bids, and budget suggestions
- Gather and analyze data at the account and campaign level.
- Create reports to support or aid optimization strategies
- Use optimization techniques and work on optimization aligned with customer goals across Search, Google Search Network (GSN), Mobile, and YouTube.
- Identify general opportunities within an account to help sales teams seize opportunities and drive conversations with agencies and clients.
- Maintain a thorough understanding of departmental processes and policies.
- Provide excellent customer service to Account Leads
- Demonstrate innovation and intuition in identifying areas requiring operational adaptation or improvement.
Google Analytics Google Ads Marketing Content Marketing Social Media E-commerce
Facebook
Account Specialist
SOCIAL NETWORKS
October 2019 - Today (6 years and 8 months)
Lisbonne, Portugal
- Identify, create, and implement marketing solutions based on achieving measurable business results for our partners.
- Responsible for educating clients on products, new solutions, and best practices to foster adoption and grow existing business partnerships.
- Use data and insights to guide the strategy and implementation of Facebook and Instagram solutions against client marketing objectives.
- Conduct in-depth data analysis to guide client strategy, which may include setting up dashboards to detect performance patterns and translate them into actionable insights.
- Establish and manage relationships with key clients, agency partners (media, creative, marketing partners, etc.).
- Provide advice on media, measurement, and creative strategy to achieve client goals.
- Collaborate with internal cross-functional teams and ability to co-manage complex workflows.
- Seamless management of internal account operations (revenue delivery, media recommendations, troubleshooting issues, optimization opportunities).
- Actively contribute to the regional sales team to contribute to overall team goals and development.
Marketing Content Marketing Facebook Marketing Facebook Instagram Business Strategy E-commerce Instagram Marketing
Onepilot
Customer Care Agent
November 2023 - August 2024 (9 months)

• Raising support tickets to enable tracking and resolution of customer requests
• Investigating and resolving customer complaints then closing support tickets
• Maintaining a database of customer information
• Escalating inquiries to the appropriate team, when necessary
• Checking product or service availability
• Assisting customers with registration or account creation
• Passing customer feedback onto the product or sales team to improve the organisation's offerings