You're seeing this page as if you were . The main menu is still yours, though. Exit from immersion
Julie MousseauJM

Julie Mousseau

Customer Care & Onboarding | Automation

€350/day
Paris, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
Back to original language

About Julie

Operations pile up, onboarding gets stuck, processes remain in people's minds.
This is exactly where I come in.

I structure, I automate, I implement no-code tools that keep your operations running without you having to think about it.

🎯 Concretely:
→ Client onboarding: from DIY to a self-sustaining process
→ Automation: Airtable, Make, n8n, Softr — I build, I connect, I document
→ Operational coordination: I take what takes time and I fix it

📩 Want to know more? Let's chat and see how I can help you!

See you soon 🚀
  • French

    Native or bilingual

  • English

    Fluent

  • Spanish

    Conversational

Can work on-site
Paris (up to 20km)

Experience

  • Julie Mousseau
    Digital Coordination and Operational Support Manager
    November 2025 - Today (9 months)
    • Operational support for entrepreneurial coaches: onboarding, platform content management, learner support.
    • Organization & support for cross-functional missions (administrative, digital, content)
    Client onboarding Customer support Operational support Sense of organization Digital communication
  • Julie Mousseau
    Campaign Manager
    January 2025 - November 2025 (10 months)
    • Management and coordination of pre-sale campaigns: planning, operational monitoring, and deadline adherence (170 campaigns / +€115K in revenue generated)
    Operational support Sense of organization Customer relations
  • BetaSeries
    Marketing Manager
    DIGITAL AND IT
    July 2022 - December 2024 (2 years and 5 months)
    Paris, France
    • Integration, localization, and data compliance for TV series
    → Improved data quality and error reduction (more reliable database, better user experience).
    → Optimized processing time for internal teams.

    • Media campaign management & client coordination (3 to 4 campaigns - budget €2k–€10k/month)
    → Full management of media campaigns: planning, asset coordination (branding, banners, interstitials), content validation with the client, creation of dedicated newsletters, and performance tracking.
    → Production and sending of reports to clients, with regular check-ins to analyze performance and adjust campaigns.

    • Elaboration of quotes and management of media campaign invoicing.

    • Creation of communication materials
    → Design of corporate materials (press & internal) facilitating the understanding of services and partner buy-in.

    • Social media management (editorial takeover + original content)
    → Increased organic reach (+10%), engagement, and community growth (+8%).
    → Enhanced BetaSeries' editorial positioning.

    • Moderation (website, forum & social media)
    → Improved user satisfaction and reduced conflicts/issues.
    → Strengthened loyalty of active members.

    • Back-office support
    → Optimization of internal processes through responsive and structured back-office support.
    Digital communication Media Project management Reporting & Analysis Customer relations

Recommendations

Be the first to recommend Julie

Help this freelancer shine by sharing your experience working together.

These freelancer profiles also match your criteria

AgathaA

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

2

BaptisteB

Baptiste Duhen

Fullstack developer

4.6

(4)

5

AmedA

Amed Hamou

Senior Lead Developer

4

(2)

7

AudreyA

Audrey Champion

Web developer

4.3

(3)

4

Education

  • No-code & AI Product Builder
    Datascientest
    2025
    Cette formation que je suis actuellement permet d’apprendre à concevoir et déployer des produits digitaux sans coder. Elle couvre : - Product Management : analyse des besoins, cadrage, MVP, roadmap. - Gestion de projet agile : organisation, priorisation, pilotage. - Bases de données & CRM : Airtable, Notion, Google Sheets, HubSpot, API. - UX/UI Design : ergonomie, parcours utilisateurs, maquettes Figma. - Automatisation & IA : Make, Zapier, n8n, agents IA, chatbots. - Création de sites : v0.dev, Shopify, Bubble. Data & BI : Power BI, Looker Studio, storytelling. Un projet fil rouge vient valider l’ensemble des compétences en conditions réelles.
  • Digital Communication Manager CRICOM, Digital and media / multimedia communication
    MARCOREL
    2018
    Responsable de communication orientée numérique CRICOM, Communication numérique et média / multimédia

Skill set

Categories