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Julie MousseauJM

Julie Mousseau

Customer Care & Onboarding | Automation

€350/day
Paris, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Julie

Operations are piling up, onboarding is stuck, and processes remain in people's heads.
This is exactly where I come in.

I structure, automate, and implement no-code tools that keep your operations running without you having to think about it.

🎯 In concrete terms:
→ Client onboarding: from a makeshift solution to a self-sustaining process
→ Automation: Airtable, Make, n8n, Softr — I build, I connect, I document
→ Operational coordination: I take what takes time and I fix it

📩 Want to know more? Let's chat and see how I can help you!

See you soon 🚀
  • French

    Native or bilingual

  • English

    Fluent

  • Spanish

    Conversational

Can work on-site
Paris (up to 20km)

Experience

  • Julie Mousseau
    Digital Coordination and Operational Support Officer
    November 2025 - Today (7 months)
    • Operational support for entrepreneurial coach: onboarding, platform content management, learner support.
    • Organization & support on cross-functional missions (administrative, digital, content)
    Client Onboarding Customer Support Operational Support Sense of Organization Digital Communication
  • Julie Mousseau
    Campaign Officer
    January 2025 - November 2025 (10 months)
    • Management and coordination of pre-sale campaigns: planning, operational monitoring, and deadline adherence (170 campaigns / +115K in revenue generated)
    Operational Support Sense of Organization Client Relations
  • BetaSeries
    Marketing Manager
    DIGITAL AND IT
    July 2022 - December 2024 (2 years and 5 months)
    Paris, France
    • Integration, localization, and compliance of TV series data
    → Improved data quality and reduced errors (more reliable database, better user experience).
    → Optimized processing time for internal teams.

    • Management of media campaigns & client coordination (3 to 4 operations - budget €2k–€10k/month)
    → Complete management of media operations: planning, asset coordination (branding, banners, interstitials), content validation with the client, creation of dedicated newsletters, and performance monitoring.
    → Production and sending of reports to clients, with regular meetings to analyze performance and adjust campaigns.

    • Elaboration of quotes and management of media campaign billing.

    • Creation of communication materials
    → Design of corporate materials (press & internal) facilitating the understanding of services and partner buy-in.

    • Social media management (editorial updates + original content)
    → Increased organic reach (+10%), engagement, and community growth (+8%).
    → Enhanced BetaSeries' editorial positioning.

    • Moderation (website, forum & social media)
    → Improved user satisfaction and reduced conflicts/misconduct.
    → Strengthened loyalty of active members.

    • Back-office support
    → Optimization of internal processes through responsive and structured back-office support.
    Digital Communication Media Project Management Reporting & Analysis Client Relations

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Education

  • No-code & AI Product Builder
    Datascientest
    2025
    Cette formation que je suis actuellement permet d’apprendre à concevoir et déployer des produits digitaux sans coder. Elle couvre : - Product Management : analyse des besoins, cadrage, MVP, roadmap. - Gestion de projet agile : organisation, priorisation, pilotage. - Bases de données & CRM : Airtable, Notion, Google Sheets, HubSpot, API. - UX/UI Design : ergonomie, parcours utilisateurs, maquettes Figma. - Automatisation & IA : Make, Zapier, n8n, agents IA, chatbots. - Création de sites : v0.dev, Shopify, Bubble. Data & BI : Power BI, Looker Studio, storytelling. Un projet fil rouge vient valider l’ensemble des compétences en conditions réelles.
  • Digital-Oriented Communication Manager CRICOM, Digital Communication and Media / Multimedia
    MARCOREL
    2018
    Responsable de communication orientée numérique CRICOM, Communication numérique et média / multimédia

Skill set

Categories