Freelancer profile translated to English.

Description

Sales assistant for 8 years, after an initial experience as a medical secretary, I now work in a communication agency specializing in website creation. I have developed strong organizational skills, prioritization, and a real sense of customer service.

I am involved in the following tasks:

Email management and customer relations
Tracking client files
Appointment scheduling and agenda management
Travel organization (bookings, logistics, coordination)
Commercial follow-ups and unpaid invoice tracking
Updating client files and CRM
Document organization and filing
Customer support (responding to requests by email or chat, managing after-sales service, tracking complaints)
Qualifying inbound leads and tracking requests
Project monitoring and task organization
Coordination of service providers and reporting
Drafting standard emails and managing communications
Organizing and structuring files and databases

I am available for assignments in the late afternoon and on weekends, in addition to my main activity.

Industry field of expertise

Languages

French
Basic

Workplace preferences

Remote only

Primarily works remotely

Local.fr,
Sales and administrative assistant
E-COMMERCE
May 2018 - Today (8 years and 1 month)
Sophia Antipolis, France
Sales and administrative assistant for 8 years at a digital communication agency specializing in website creation, I handle a wide range of tasks.

I ensure customer relationship follow-up, administrative management of files and contracts, and coordination between sales and technical teams. I also organize schedules, travel, and internal events.

In parallel, I manage the agency's logistical support (computer equipment, telephony, vehicle fleet) and use CRM tools like Salesforce daily.

I also handle some sales administration tasks (processing client requests, cancellations, renewals) as well as payment and dispute tracking.

Previously, I worked as a medical secretary for 4 years, developing rigor, organizational skills, and prioritization.
Coordination & organization Versatile administrative management CRM tools management (Salesforce) administrative assistance commercial assistance
Clinique du Palais,
Medical secretary
January 2014 - January 2018 (4 years)
Grasse, France
Patient reception and relations: reception of patients in person and by phone, orientation within the practice. Consultation management: appointment scheduling, coordination of medical examinations, management of emergencies and priorities. Practitioner assistance: support during medical examinations, preparation of files and logistical follow-up. Medical administrative follow-up: creation, updating, and archiving of patient files, respect for data confidentiality. Interprofessional coordination: regular exchanges with hospitals, laboratories, and radiology centers for follow-up of examinations and treatments.
Paris Prix,
Sales Advisor
January 2000 - January 2013 (13 years)
Cannes, France
Stock management and shelving: reception of goods, stock level monitoring, replenishment of shelves. Visual merchandising: creation and renewal of window displays according to seasons and trends. Checkout and cash management: customer reception, checkouts, daily accounting closing.