Julie Leite

Hello and welcome to my profile,

Specializing in remote customer support and message management, I assist online brands in the daily management of their customer interactions, particularly via DMs and inbox.

My role is to ensure clear, consistent responses aligned with each brand's voice, to maintain quality communication, even when message volume increases. I also collaborate with social media and community managers who wish to delegate the support and private messaging aspects.

Beyond simple responses, I place great importance on the quality of the exchange, understanding customer needs, and relationship continuity.

➡️ What I can offer you:

Daily management of DMs and customer messages

Remote customer support for e-commerce and digital brands

Responses tailored to your brand's tone and values

Follow-up on recurring requests and customer questions

Smooth collaboration with social media / community teams

➡️ My priorities:

Clear and human customer communication

Consistency of responses over time

Reliability and regularity of support

I primarily work with online brands and teams looking to outsource message management while maintaining qualitative communication with their customers.

📩 Feel free to contact me to discuss your needs.