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Julie LebonJL

Julie Lebon

Customer Success Manager/Project Manager

€300/day
Grenoble, FR
3-7 years
Project Management
Communication
customer service
customer success
SAAS

Average response time: 1 hour

Freelancer profile translated to English.
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About Julie

I provide top-tier Customer Success and Project Management experience through:
-Strategic Planning: client portfolio analysis, key stakeholder identification, creation of personalized success plans, churn prevention, and expansion opportunity development.
-Project Management: utilization of PMP-like methodologies to structure projects, lead platform implementation, data migration, and onboarding.
-Customer Training and Support: conducting training sessions, simplifying technical features, and guiding users to promote adoption and maximize solution value.
Digital and IT Services
Digital Business Models
Education Companies

  • French

    Native or bilingual

  • English

    Fluent

Can work on-site
Grenoble (up to 40km)

Experience

  • Caast.TV
    Customer Success Manager
    TECH
    July 2023 - March 2025 (1 year and 8 months)
    • Managed client portfolio, strategic support, maintained low churn (<10%).
    • Led live shopping projects (major accounts: Orange, Decathlon, Leclerc, Boulanger, Cultura) – portfolio >€1M.
    • Performance monitoring, KPI analysis, reporting.
    • Coordinated ~350 projects/year: planning, deliverables, deadlines, prioritization.
    • Coordinated internal teams and service providers.
    • Process optimization and operational improvement.
    customer service Project Management SAAS Customer Service Training
  • Vert Caméléon
    Customer Success Manager/Project Manager
    TELECOMMUNICATIONS
    September 2018 - June 2022 (3 years and 9 months)
    Grenoble, France
    - Strategic client support: needs analysis, recommendations.
    - Managed communications & digital projects (SMEs/associations): strategy, needs definition, implementation monitoring.
    - Managed budget, planning, service providers (developers, graphic designers, video producers).
    - Monitored deliverables: websites, visual identities, video content.
    - Project structuring and method improvement.
    Communication Project Management customer success

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Education

  • Professional Bachelor's degree in Communication Project Management
    Licence professionnelle chef de projet communication
  • Multimedia and Internet Professions
    DUT MMI
    2016
    Métiers du Multimédia et de l'Internet

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