Freelancer profile translated to English.
Back to original languageAbout Julie
**Freelance in Customer Success Management**, I help SaaS companies improve customer experience and optimize retention. With a results-oriented approach, I implement tailor-made solutions to meet the specific needs of each company, while maximizing the use of their SaaS products and services.
I combine this expertise with an understanding of digital marketing levers, allowing me to bring a complementary vision to my actions to strengthen customer experience and support long-term loyalty.
My expertise:
🔹Customer Onboarding
🔹Customer Loyalty
🔹KPI Optimization and Performance Monitoring
🔹Customer Support
🔹Churn Prevention
🔹Strategic Upsell and Cross-sell
🔹Integration of Digital Marketing Strategies
Proactive and curious, I quickly adapt to different tools and environments. My goal is to provide comprehensive and effective solutions to boost user satisfaction and retention.
Looking for a partner to improve your customer experience and optimize retention?Contact me!
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km)
Experience
- EdkoCustomer Success Manager and Account ManagerEDUCATION AND E-LEARNINGJanuary 2025 - February 2026 (1 year and 1 month)Paris, FranceIn my role, I am responsible for:- Accompanying our partners at every stage of their journey on the platform, from onboarding to continuous optimization- Providing responsive and quality support to ensure an optimal customer experience- Improving customer processes by gathering feedback and proposing innovative solutions- Contributing to content enrichment for our academy and animating the user club to foster user skill development- Contributing to commercial development (upsell & cross-sell) by identifying contract extension opportunities.
- XXII GROUPCustomer Success ManagerTECHSeptember 2025 - October 2025 (1 month)Paris, FranceI support XXII's clients after contract signing, ensuring their experience with our CORE® solution is smooth and effective.I work closely with various teams to deploy the software, monitor customer satisfaction, and identify growth opportunities.I also participate in structuring CSM processes to improve internal organization and offer an increasingly high-quality service.My goal: to contribute to client success and support the growth of an innovative AI scale-up, with the mission of putting technology at the service of humanity.
- TrainMeCustomer Success ManagerHEALTH AND WELLNESSApril 2024 - Today (2 years and 3 months)Paris, France- Create and configure clients' digital platforms- Personalize their space on the platform according to their brand guidelines- Update the digital platform based on modifications requested by the client or stakeholders- Ensure the transmission of contract information to the operational team- Edit and analyze client activity reports- Monitor KPIs during animation- Guarantee the management and progress of stakeholder search before animation
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Education
- Master in Digital MarketingIAE Rouen2020
- Improve website visibility through natural referencing (SEO)Webmyday2025
Certifications
- Digital WorkshopsGoogle2020
- Improve website visibility through natural referencing (SEO)La Wab2025
Skill set
Categories
- Other