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Julie A.JA

Julie A.

Expert Customer Success & Call Center

€700/day
1 project
Aix-en-Provence, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Julie

Customer Relations Manager for almost 10 years, in the field of internal and outsourced customer relations (Morocco & Madagascar).
I am appreciated for my ability to assess operational needs, find solutions to reduce costs, and increase customer satisfaction.
I have also proven my ability to lead and build teams. I always aim to provide excellent service by creating cohesive teams.
Furthermore, I participated in the Customer Service of the Year Election.

It is also increasingly important today to rethink the customer experience in a more modern and especially more engaged way, and I can help you with that.

Here are the issues I can help you with:

How to optimize my customer and prospect journeys?
How to do better for less in my customer service?
How to increase my staff?
What are the advantages and disadvantages of outsourcing?
Should I outsource my customer service?
Can I outsource my customer service?
How to rethink my customers' experience (via my customer service or my website)?
How to optimize the efficiency of my customer advisors (service quality & cross selling / up selling)?

  • French

    Native or bilingual

  • English

    Conversational

  • Spanish

    Conversational

Can work on-site
Aix-en-Provence (up to 20km), Aix-en-Provence (up to 100km), Marseille (up to 100km), Nice (up to 100km), Paris (up to 10km)

Experience

  • Brut.
    Head Of Customer Care
    PRESS AND MEDIA
    December 2020 - Today (5 years and 6 months)
    Paris, France
    Complete setup of BrutX and Brut.Live customer service
    Service management
  • My Best Pro (Vivendi Village)
    Head of Production B&C, Debt Collection & Outsourcing
    TELECOMMUNICATIONS
    September 2017 - June 2019 (1 year and 10 months)
    Paris, France
    In charge of Wengo, RDV Médicaux, Habitat Presto and Juritravail activities
    Customer Service
  • My Best Pro (Vivendi Village)
    Head of B2B&C Customer Service, Debt Collection and Outsourcing
    TELECOMMUNICATIONS
    July 2016 - September 2017 (1 year and 2 months)
    Paris, France
    In charge of the following activities:
    Wengo
    Habitat Presto
    Juritravail
    RDV Médicaux
    Customer Service Team Management Loyalty Debt Collection Call Center Outsourcing Steering and Production Committee
Check out Julie's experience

Reviews

5.0

Out of 1 rating

L

Laurent

CSE

Reviewed on 8/25/2020

Julie helped us set up a customer service that was in its infancy. She advised us on all the processes for creating customer service, whether by phone, email, or social media. We recommend this consultant and will use her services again.

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Skill set (20)

B2B&C Customer Relations
Service Outsourcing
Internal and External Production Management
Customer Service of the Year Election
Rethink the Customer Experience
Service and Customer Relations Audit
Customer and Prospect Journeys
Customer Service
Team Management
Change Management
Customer Success
Call Center
Telesales
Customer Service Efficiency Optimization
Steering Committee
Production Committee
Loyalty
Debt Collection
Outsourcing
Steering and Production Committee

Categories

  • Other