Julie E.

In tourism, it's often said that 'French customers are the most demanding,' and that's precisely where I learned to make a difference!

With over 8 years of experience managing demanding clients, right at the heart of travel and hospitality, I've developed a real expertise in transforming every interaction into a positive and reassuring experience.

Today, as CEO of two retail brands, I manage customer service daily: handling messages on Instagram and Facebook, processing after-sales emails, tracking orders, customer feedback... And all of this with a commitment to providing a hyper-human, fast, and efficient service.

Customer service isn't just my job; it's a true passion. I love building connections, listening, understanding needs, and finding solutions so that every customer leaves happy and loyal.

I offer small and medium-sized businesses flexible support, à la carte or in packages, to manage their customer relationships as if they were my own. Whether it's answering questions on social media, resolving an after-sales issue, or calling customers to gather their opinions, my goal is simple: for every customer to leave happy, loyal, and ready to return.

If you're looking for someone who understands the complexity of customer service, knows how to handle delicate situations with a smile, and values clear and sincere communication, we're a perfect match!

What I offer:

My approach is personalized, responsive, and centered on customer satisfaction, to strengthen loyalty and enhance your brand image.

Today, I work for:

- La Marque en Moins

- Pomponne Make Up