Julie Dijoux

Preparation of quotes, tracking of approved quotes and customer file progress. Invoicing and administrative management (Taxes; URSSAF...etc). HR follow-up and payroll management with the accountant. Coordination between office teams and the logistics department. Inventory management, supplier order tracking. Meeting organization and follow-up. Management of dissatisfied customers and problem resolution. Tracking of container deliveries; management of unloading and prioritization of deliveries according to customer needs.

Recruitment and training of new advisors and supervisors. Rewriting of production processes. Development of tools and the Service. HR management, monthly reviews, corrective actions, implementation of potential corrective actions. Quality and compliance control of scripts in line with customer expectations and process adherence. Production reports, analysis of statistics, and proposal of corrective actions based on identified needs. Participation in meetings and workshops to improve the CRM.

Ouibus - Places des Tendances - Leclerc: Customer service - Switchboard - Drive - E-commerce customer service - Energy bonus and professional fuel card. Monitoring of production indicators with supervisors. Implementation of action plans regarding contractual commitments (overload, pooling, skills management). Management of a team of managers (6 employees). Client/contractor relationship management: recommendation of process evolution; website optimization, restructuring of the IVR to improve customer journey and satisfaction.