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Julie DemillyJD

Julie Demilly

Aspiring Instructor & Customer Advisor

€280/day
Saint-Raphaël, FR
3-7 years
Emailing
Sales Cycle Management
Customer Relations
CRM
Customer Service

Average response time: 1 hour

Freelancer profile translated to English.
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About Julie

My name is Julie, a Customer Advisor & Operational Development professional with over 4 years of experience within the 8-C Group, complemented by experience at Opel France, Volkswagen France, and ORPI. I have managed complete sales cycles up to closing, assembled complex financing files (CPF, France Travail, Opco, regional aid), handled billing and manufacturer warranty files, and provided reception for hundreds of clients, both in person and by phone. A graduate of a Business School Bachelor's degree and an NDRC BTS, I am proficient in CRMs, the Microsoft Office Suite, and Canva. I can help you manage your customer support, incoming calls, administrative files, or prospect follow-up with rigor, autonomy, and a results-oriented approach – available evenings and weekends for one-off or recurring assignments.

  • French

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • Groupe 8-C
    Aspiring Instructor & Customer Advisor
    August 2025 - Today (11 months)
    Management of the complete sales cycle and closing of professional training contracts, from lead reception to signature:

    • Qualification and handling of incoming prospect calls
    • Personalized advice and targeted follow-ups to support purchasing decisions
    • Finalization and closing of training enrollment files
    • Administrative follow-up of files (CMA, prefectural) until their closure
    • Achievement of commercial performance objectives set annually by management
  • Groupe 8-C
    Sales Assistant (Fixed-term contract & Apprenticeship)
    October 2021 - January 2025 (3 years and 3 months)
    • Management: Assembly of complex financing files (CPF, France Travail, Opco, regional aid).
  • Opel France
    Secretary (Fixed-term contract)
    July 2021 - August 2021 (1 month)
    Billing and management of payments, from tracking manufacturer warranty files to settlement:

    • Reception and handling of customers for payment operations (cash, credit card, check)
    • Issuance of invoices and daily cash register management
    • Preparation and follow-up of manufacturer warranty files (eligibility verification, collection of supporting documents)
    • Interface between the customer, the workshop, and the manufacturer for file processing and follow-up
    • Follow-up and collection of payments in case of disputes or payment delays

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Education

  • Bachelor Business
    School
    2022
    Bachelor Business
  • BTS NDRC (Negotiation & Digitalization of Customer Relations)
    2021
    BTS NDRC (Négociation & Digitalisation de la Relation Client)

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