Freelancer profile translated to English.

Description

Certified Salesforce consultant with 5 years of experience in CRM implementation and optimization for the health, finance, SaaS, B2B services, and tech sectors.

I master the entire Salesforce ecosystem (Sales Cloud, Service Cloud, Financial Services Cloud) and am involved in automation (Flow, validation rules, approvals), data migration (Dataloader, Jitterbit), data cleansing (data quality), reporting, custom dashboards, and Lightning configuration.

I have assisted clients in redesigning their sales processes (lead and opportunity management), structuring user permissions, training, documentation, and sandbox audits.

Languages

French
Native or bilingual
English
Native or bilingual
Spanish
Conversational

Workplace preferences

Remote only

Primarily works remotely

freelance
Salesforce Consultant
November 2022 - Today (3 years and 7 months)
Métropole du Grand Paris, France
• Led end-to-end Salesforce implementations, focusing on Sales Cloud and Service Cloud to optimize business processes.
• Conducted requirement gathering workshops and collaborated with stakeholders to align technical solutions with business needs.
• Designed and configured custom Salesforce workflows, reducing manual work by 30%.
• Developed KPI dashboards and automated reports, leading to 50% faster decision making.
• Conducted user training sessions, increasing Salesforce adoption by 25%.
Publicis Sapient
Salesforce Consultant
March 2022 - November 2022 (8 months)
San Francisco, CA, USA
• Managed end-to-end Salesforce product lifecycle, improving user experience by 35%.
• Designed and implemented process automation solutions, reducing manual workload by 40%.
• Provided strategic recommendations on Sales Cloud and Service Cloud functionalities to optimize CRM efficiency.
• Assisted in integrating Salesforce solutions with third-party applications.
Silverline
Salesforce Consultant
October 2021 - February 2022 (4 months)
New York, NY, USA
implementation
developed data-driven reports and dashboards to optimize sales strategies.
Partnered with cross-functional teams to streamline Salesforce implementations across departments.