Freelancer profile translated to English.

Description

I support trainers, coaches, and digital entrepreneurs in managing their administrative tasks, customer support, and organizing their online business.

My role:to relieve you of the daily tasks that take up time, require energy, and quickly increase your mental load.

Result:you can focus more on your core business, your clients, and the development of your projects.

My main missions:

*Administrative and organizational support:email management, administrative follow-up, agenda organization, setting up tracking spreadsheets, structuring and optimizing processes to help you regain clarity and fluidity in your business.

*Customer support and student/client follow-up:responding to requests, managing registrations, managing access to training, supporting users, and managing communities, to offer your clients or students reliable, reassuring, and human support.

*Digital content:creating Canva visuals, publishing training courses online, sales funnels, organizing content, and simple editing of podcasts or videos.

I have notably supported an online training company for several months on missions including payment tracking, onboarding, access management, customer support, community management, and assistance during launch periods.

I work with areliable**, **organized**, and **humanapproach, with the desire to bring more clarity, fluidity, and serenity to your daily life. I offer tailor-made support, adapted to your way of working.

📅 For more information, do not hesitate to contact me to discuss it.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Alchimie Formation
Digital Assistant – Administrative, technical, and customer relations support
EDUCATION AND E-LEARNING
April 2025 - December 2025 (8 months)
Operational support for an online training company in the daily management of its programs and its student community.

Main missions:

- Tracking student payments (Stripe/Gocardless) and payment plans

- Managing access to training courses and onboarding new students

- Customer support: handling email requests and supporting students

- Administrative follow-up

- Process optimization

- Creating and managing work groups and student circles on the Circle platform

- Coordination with the internal team (closers, coaches, pedagogical team)

During launches:

- Intensive support during launch periods

- Creating payment links and managing invoices

- Technical assistance to students and the team

Tools used:
Notion, Circle, Stripe, Gocardless, Airtable
Administrative management Online training Email management Payment tracking Customer relations