Freelancer profile translated to English.
Back to original languageAbout Julie-Anne
Your SAV inbox isdevouringyou. While you answer the same questions — order tracking, returns, refunds, shipping — your business waits.
1 hour spent on repetitive SAV is1 hour less to deploy the growthof your business.
As an e-merchant myself, I know exactly what it costs in time and energy.
I deploy an AI agent connected to your inbox that can:
– read incoming emails;
– categorize requests by type;
– identify urgent emails;
– prepare a response adapted to your FAQ, your T&Cs, and your brand tone;
– keep human validation before each sending.
Result: less time in your inbox, zero forgotten emails, better-served, more loyal customers who return.
Delivery in 48 hours. Satisfied or refunded within 7 days after delivery.
Launch offer: preferential rate for the first 5 clients.
Tools according to your stack: Gmail, Outlook, Shopify, Google Sheets, n8n, Make, Claude, or ChatGPT (any technical subscriptions are the client's responsibility).
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- Activité IndépendanteFreelance AI & AutomationMarch 2026 - Today (3 months)Creation of AI agents and automation workflows to help businesses save time on repetitive tasks.Current specialization: email customer support automation for e-merchants and small businesses.Email customer support is key: automatic email sorting, request classification, urgency detection, draft response generation, and tracking in Google Sheets.Other agents can then complete the system, depending on your needs: communication assistance, content creation, social media management, sales follow-up, or automated reporting.Tools used: Make, n8n, Google Sheets, Gmail/Outlook, Shopify, ChatGPT, or Claude.
- E-commerceFounderJanuary 2024 - Today (2 years and 5 months)Creation, development, and management of an e-commerce business around premium vanilla products from Bourbon, Madagascar (syrup, extract, sugar, paste, powder...)Direct management of operational issues: customer inquiries, order tracking, shipping, product questions, customer support organization, communication, social media management, and time optimization.Use of tools and AI agents to structure certain tasks: customer support, content creation, communication, operational monitoring, and process improvement.This hands-on experience allows me to design AI agents tailored to the real needs of e-merchants.
- Eurofins Biopharma Product TestingSales EngineerCONSULTING AND AUDITSDecember 2021 - January 2023 (1 year and 1 month)Lyon, FranceOptimization of the sales process — flow analysis, identification of friction points, improvement recommendations. End-of-studies thesis topic.
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Certifications
- Specialized Master in Marketing and Sales Management in Health IndustriesToulouse Business School2022
- Master in Bio-EngineeringUniversité Paul Sabatier2020