Freelancer profile translated to English.
Back to original languageAbout Julia
🎯 Freelance CSM | Customer Onboarding Specialist | CX Structuring & Tools
For 8 years, I have been supporting B2B companies (SMEs, scale-ups, fintech, retail, etc.) in structuring and optimizing their customer experience — with a strong focus on onboarding.
✅ Organization, listening, results-oriented: I quickly integrate into your teams to implement fluid, coherent, and scalable processes.
Thanks to my Business Development / Product / Customer Success background, I speak both customer strategy and product roadmap.
🧰 My favorite tools: Notion, Airtable, Confluence, Trello, Jira
📍 Possible missions: CX audit, onboarding structuring, tool optimization, internal documentation, team training, operational support
👥 Member of the Customerz collective, experts in B2B customer experience.
📩 Let's discuss your needs! (Quick response guaranteed 🚀)
French
Native or bilingual
Can work on-site
Arrondissement de Saint-Pierre (up to 50km)
Experience
- FREELANCECustomer Success Expert - Solution1 100% B2B SaaSSeptember 2023 - Today (2 years and 9 months)1/ Operational: Support for CS teams during peak periods // Customer Onboarding2/ Strategic: Customer journey and customer service auditDefinition of the customer journey in line with the company's objectives and constraints, and customer onboardingOptimization of information sharing3/ Implementation of internal processes/ Configuration of business/collaborative tools
- LINEBERTYProduct OwnerSOFTWARE PUBLISHINGNovember 2021 - January 2023 (1 year and 2 months)8th arrondissement of Paris, 75008 Paris, France
- Writing functional specifications for the implementation of new features requested by clients and LBY operational staff
- Monitoring development during weekly product meetings
- Acceptance testing of new features
- Internal training for LBY operational staff
- Writing internal announcements for new feature deployments
- Writing LBY product documentation
- Level 1 support for operational teams
- Participation in the implementation of Confluence and Jira
- LINEBERTYCustomer Success ManagerSOFTWARE PUBLISHINGNovember 2019 - January 2023 (3 years and 2 months)8th arrondissement of Paris, 75008 Paris, France
- Assisting prospects in defining their needs during pre-sales
- Contractualizing the sale
- Deploying the solution to the client
- Establishing follow-up meetings with the client
- Analyzing usage statistics and writing recommendations
- Improving sales and marketing processes with the implementation of Sellsy and Plezi
Recommendations
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Master 2 Commerce/ ManagementEcole Supérieure de Commerce Et de Management - ESCEM2015Spécialisation : Négociation d'affaires
- Bachelor of CommerceAudencia Nantes Ecole de Management2012Spécialisation : Création d'entreprise