Freelancer profile translated to English.

Description

Insurance agency collaborator, I work daily on managing client files, administrative follow-up, and customer relations. I also handle claims management and commercial contract follow-up.

Serious, rigorous, and organized, I attach great importance to the quality of service provided, the clarity of communication, and meeting deadlines.

I now offer my freelance services to support companies in administrative management and customer support (primarily in writing). My goal is to help my clients save time by ensuring reliable, structured, and professional follow-up of their requests.

Autonomous and comfortable with digital tools, I easily adapt to team needs and different work environments.

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

GAN ASSURANCES
Customer Relations & Administrative Management Advisor
September 2021 - Today (4 years and 9 months)
Paris, France
Customer relationship and administrative follow-up within an insurance agency.

I assist clients with their daily requests, contract follow-up, and administrative file management.

I also participate in claims processing and updating client information, ensuring rigor, responsiveness, and quality of service.
Customer Relations Administrative Management Customer Service Organizational Consulting
GAN ASSURANCES
Insurance Administrative Assistant
September 2019 - Today (6 years and 9 months)
Paris, France
Within an insurance agency, I handle customer relations and operational file follow-up.

My responsibilities include:
- Welcoming and assisting clients (in person and remotely)
- Managing the commercial aspect (quotes, proposals, contract follow-up)
- Processing and tracking ongoing files
- Managing claims from opening to closure
- Updating and administratively tracking client information

I ensure the quality of customer service, administrative rigor, and timely follow-up of requests.
Organizational Consulting Administrative Management Project Management and Monitoring Customer Relations