Freelancer profile translated to English.

Description

Hardworking, committed and eager to learn professional with experience in customer service, onboarding, and coaching. Strong in problem-solving, speaking multiple languages, and improving processes for optimal customer satisfaction.

Industry field of expertise

Languages

Dutch
Native or bilingual
English
Native or bilingual
French
Conversational
German
Conversational

Workplace preferences

Remote only

Primarily works remotely

Freelance
Freelancer & Entrepreneur
August 2025 - Today (10 months)
Gent, Belgium
I am a driven customer service professional with several years of experience in a startup environment. I now use that foundation as a freelancer: I help companies and entrepreneurs ensure their customer contact runs smoothly and professionally.

What I offer:
Email management
Customer follow-up
Live chat
Ticket handling
customer service Customer-oriented Dutch Onboarding Ticketing
Lobbi PMS
Customer Service & Implementation Manager
August 2021 - January 2025 (3 years and 5 months)
Efficiently guide new customers through the entire onboarding process, quickly and accurately follow up on support requests, optimize the planning and implementation of new customer journeys, and actively contribute to continuous improvement of the entire system to achieve maximum customer satisfaction and operational efficiency.
Park inn by radisson
Front Office Agent
April 2017 - August 2021 (4 years and 4 months)
Check-in and check-out, guiding interns, resolving guest-related issues, and responding to reviews.
Customer-oriented Teamwork Results-oriented