Freelancer profile translated to English.
Back to original languageAbout Juliana
Systems engineer and operations consultant with over 8 years of experience helping companies streamline their processes and turn data chaos into clear decisions.
I work on two complementary fronts: redesigning operations and processes to stop wasting time and money, and building the data infrastructure that supports it — dashboards and reports in Power BI, automated to run on their own.
How can I help you?
Custom Power BI Dashboards (sales, operations, contact center, KPIs)
Automation of reports that someone currently builds manually every week
Data modeling and cleaning with DAX and Power Query
Redesign and optimization of operations processes
Analysis for data-driven decision-making, not intuition
I have led operations and data projects in banking and international SaaS, managing portfolios of over 20 accounts. I work in Spanish and English, remotely.
If you have data scattered everywhere and no clear dashboard, or manual processes that consume hours, that's exactly what I solve.
Spanish
Native or bilingual
English
Fluent
Portuguese
Basic
Remote only
Primarily works remotely
Experience
- BROADVOICESenior Consultant – Business Operations (Customer Success Manager / CSM)TELECOMMUNICATIONSAugust 2022 - Today (4 years)Madrid, Spain• • Simultaneous management of 20+ accounts, including enterprise (50%), medium, and small clients.• • Responsible for key operational KPIs: response times, costs, efficiency, and metrics associated with sales and service.• • Implementation of operational improvements impacting commercial performance, reduction of critical failures, improvement of customer experience, increase in adoption rates, and reduction of churn.• • Strategic alignment between clients and internal teams to ensure scalable and high-impact solutions.• • Use of tools such as Power BI, Jira, Confluence, Office suite, and corporate SaaS platforms for monitoring and analysis.
- PERIFERIA IT – SCOTIABANKProject ManagerJanuary 2019 - August 2022 (3 years and 7 months)• • Management of 7+ national and international projects, with budgets exceeding $500,000 USD.• • Management of multidisciplinary teams of 20+ people using Agile methodologies.• • Automation of critical processes and deployment of new technological tools for business and operations areas.• • Systematic achievement of scope, budget, and timelines, strengthening relationships with high-level stakeholders.
- ITS SOLUTIONS – SCOTIABANKPlatform AdministratorMarch 2017 - January 2019 (1 year and 10 months)• • Administration and maintenance of internal platforms, mainly SharePoint (2007–2016).• • .NET development and support for ETL processes, optimizing data integrations and workflow automation.• • Support for continuous improvement of the bank's internal tools.
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Education
- Professional Certification in Applied Artificial Intelligence and Digital Transformation2026Certificación Profesional en Inteligencia Artificial Aplicada y Transformación Digital
- Power BI and Data Analysis2025Power BI y Análisis de Datos