Juliana Razafindrazaka

I am a beginner in the online profession field but I have trained myself and I know that I have the required skills. Here are my services:

1- Administrative task management:

Agenda and appointment management

• Call and email management

• I perform internet research

• Document writing and formatting

• Travel and event organization

• Social media management

• I perform data entry

• Customer service assurance...

2- Accounting management:

1. Invoice entry

2. Payment management

3. Expense tracking

4. Tax return preparation

5. Bank reconciliation

6. Financial report preparation

7. Customer account management

8. Management accounting

9. Payroll management

10. Audit assistance

3- Digital Marketing

1. Social media management

2. Content creation

3. Online customer support

4. Email marketing

5. Digital project management

6. Data analysis

7. E-commerce

8. Online training

 Commercial organization and animation:

-Coordination of the implementation of actions for the achievement of the Agency's commercial objectives

-Train sales representatives to "educate" clients by offering them products that can help them for their accounts and follow-up

-Ensure the availability of sales representatives

-Coach sales representatives

-Management of a client portfolio across all markets and follow-up of commitments (Professional, Association, and Individual)

-Ensure customer satisfaction and handling of customer complaints

-Advise clients and prospects

-Periodic review of the portfolio to identify debtor and unpaid accounts

-Make necessary corrections to ensure portfolio quality

-Ensure the quality of customer service related to account operations

-Verification of the smooth running of loans

 Management and leadership:

-Ensure the quality of services

-Supervise and validate routine banking operations

-Ensure the application of safety rules for people, property, and operations

-Communicate, motivate, and guide the team towards the Bank's orientations

-Ensure compliance with the agency's quality indicators: Waiting time, lost call rate, account opening time, loan disbursement time

 Risks:

-Ensure the monitoring of operational risks

-Ensure portfolio quality

-Ensure daily management of commitments and risk

-Ensure the compliance of operations carried out in the Agency

-Perform formalized supervisions

 Other:

-Act as Branch Manager in their absence: Acting Branch Manager from December 2023 to end of February 2024

-Perform other tasks with versatility within the Agency

 Commercial:

-Awareness of new prospects

-Ensure portfolio quality: customer regularity, debit accounts, unpaid bills

-Exploitation of the existing portfolio using Phoning to offer a product or service suitable for the client's profile and to inform them about new digital products to improve their account management

-Setting up a credit file

-Customer debt collection

-Find new targets for account openings

-Search for deposits by exploiting the portfolio

-Maintain good relationships with contacts (companies) to ensure the continuity of collaboration

 Administrative:

-Perform various customer updates

-Processing REVIEWS: Annual customer file update

-Filing

-Perform monthly and quarterly procedure control

-Bank card management

 Other:

-Act as Branch Manager in their absence: Deputy Branch Manager