Freelancer profile translated to English.
Back to original languageAbout Juliana
Serious and responsible, I am looking for a complementary activity to supplement my income. Bilingual in Spanish, with a BTS in Tourism and experience in customer service acquired at Disneyland Paris (2 years), I have been working in customer service for an airline (calls and social networks) for 4 years.
Helping and satisfying the customer are a priority for me.
Spanish
Native or bilingual
Remote only
Primarily works remotely
Experience
- BluelinkCustomer AdvisorTELECOMMUNICATIONSFebruary 2018 - Today (8 years and 4 months)Arcueil, FranceWelcoming and advising customers by phone for Air France, for tourist and/or business trips. Manual modification and pricing of reservations. Currently, I am in the after-sales service. I also handle requests made via social networks (Messenger and Twitter) on an alternating basis.
- LBL COMMUNICATIONSales PromoterLUXURY GOODSJune 2012 - June 2014 (2 years)Orly, FrancePromoting and selling luxury products in airport Duty-Free shops (ORLY). Achieving challenges and encouraging point-of-sale teams.
- Disneyland ParisCustomer Relations (CRO)TRAVEL AND TOURISMSeptember 2015 - August 2016 (11 months)Marne La Vallée, FranceI have a BTS in Tourism. My apprenticeship took place at Disney within the Customer Relations department: CRO. I was thus able to discover the sales, after-sales, groups, and tour operator departments. I also had the opportunity to work as a receptionist at the Disneyland Hotel and to work in the department responsible for special events within the park (birthdays, marriage proposals...)
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Education
- BTS TOURISMINFA - NOGENT SUR MARNE2016Formation au métier du tourisme, en apprentissage avec DISNEYLAND PARIS auprès de la central de réservation. Formation riche avec découverte de différents logiciels tel que AMADEUS, PHOTOSHOP, EXCEL,WORD. Mais aussi découverte des différents lieux touristiques en France et dans le monde. J'ai appris à organiser des séjours, à présenter un séjour, un voyage ou une destination, à établir un programme de visite. Amélioration en langue étrangère (Anglais et Espagnol).
- Literary Baccalaureatelycée Pablo Picasso2010