Freelancer profile translated to English.

Description

Do you need someone to reliably back you up – in customer service, with orders, or in the daily chaos of your processes?

I support you where operational processes need to run, but time or clarity is often lacking.

As a freelance operations and support specialist, I work in a structured, solution-oriented, and cross-system manner – in tools such as **Shopify, WordPress, JTL, Monta, Slack, Belco, or Infomaniak**. I think ahead, optimize processes, and bring order to customer inquiries, delivery processes, or internal communication.

What I will do for you – quickly & reliably:

• Professionally handle customer inquiries (email, helpdesk, phone)

• Create, check & manage orders (shop, logistics, JTL etc.)

• Handle team coordination & internal communication

• Optimize & document support processes

• Structure & follow up on B2B inquiries

• Keep tools and systems up to date

What makes me special:

✅ Independent work with responsibility

✅ Quick grasp of tools & processes

✅ Structure, clarity & communication – internal and external

✅ Experience with international collaboration (e.g., China)

✅ And: I always think one step ahead – not just until the next email.

I have worked for e-commerce brands, startups, and small teams that needed reliable support in their daily business – without an extensive onboarding process.

If you are looking for someone who thinks along, gets things done, and keeps an overview – get in touch.

Industry field of expertise

Languages

German
Native or bilingual
English
Fluent
Italian
Basic

Workplace preferences

Remote only

Primarily works remotely

ZenGrowth
Language & Content Consultant
May 2024 - Today (2 years and 1 month)
Translation of content from Dutch into German and English, especially in the context of Shopify projects. Revision and localization of Canvas Slides with a focus on linguistic precision, target audience approach, and visual quality.
Professional Translation & Localization Target Group-Oriented Text Comprehension Multitool Content Creation Structured Work Method & Quality Control Multilingual Communication Strength
LumenXL
Customer Service Manager & Translation Specialist
June 2023 - March 2025 (1 year and 9 months)
At LumenXL, I was responsible for customer service as well as the translation and maintenance of website content. I handled customer inquiries via email and phone through the Belco Helpdesk and set up orders via the Monta logistics system. Additionally, I regularly translated content from the Lightspeed website from Dutch to German to optimize communication for the German market.

Tasks at a glance:
• Handling customer inquiries (email & phone) via Belco Helpdesk
• Order creation and management via Monta
• Translation & maintenance of website content (NL → DE) in Lightspeed
• Close coordination with the team to improve customer processes
Customer Orientation with an Overview Professional Translation & Localization Operational Efficiency in E-Commerce
Baie Botanique
Translation Specialist
December 2023 - Today (2 years and 6 months)
As a Translation Specialist, I am responsible for translating all communication and marketing content from English to German. This includes, in particular, newsletters, canvas presentations, and website texts. My focus is on precise, target-group-oriented language that reflects both the brand style and the nuances of the content.
Linguistic Precision Professional Translation & Localization Target Group-Oriented Text Comprehension Multilingual Communication Strength Content & Tool Versatility