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Julia HaingotianaJH

Average response time: 1 hour

Freelancer profile translated to English.
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About Julia

Behind every email, call, or support ticket, there's a human looking for an answer. My goal? To transform a simple complaint into a positive and memorable experience for your customers.
With my experience in customer relations, I take care of your customer service (email management, live chat, after-sales service) with a smile and a real ability to listen. I don't just tick boxes: I take the time to understand, reassure, and resolve problems with kindness.
Entrusting your customer relations to a committed freelancer ensures that your customers feel heard, valued, and ultimately, loyal. Let's discuss your needs to offer your customers the care they deserve!
  • French

    Native or bilingual

  • English

    Basic

Remote only
Primarily works remotely

Experience

  • Collège chaperon Rouge Tsimbazaza
    Early Childhood Educator
    January 2017 - January 2018 (1 year)
    *Application of school programs for children by teaching them basic manners

    • *Promote child development
    • *Help children socialize

    *Accompanying families to better help the child understand

    • *Ensure the child's hygiene and safety
  • Teleperformance
    Customer Advisor
    March 2018 - April 2022 (4 years and 1 month)
    Madagascar
    *Answer the phone and ensure the proper functioning of services

    • *Use of tools for repairing customer services

    *Schedule technician appointments for home repairs

    • *Call customer back to ensure services are working correctly
  • EuroCrm
    Customer Service
    April 2022 - Today (4 years and 2 months)
    *Help customers understand their bill

    • *Check customer line commitments
    • *Check for overdue payments
    • *Help customers with payments

    *Offer suitable options for their services

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Education

  • CEPE (Primary School Certificate)
    Collège chaperon Rouge Tsimbazaza
    2009
    Cepe
  • BEPC (Middle School Certificate)
    Collège chaperon Rouge Tsimbazaza
    2013
    Bepc

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