Freelancer profile translated to English.

Description

Behind every email, call, or support ticket, there's a human looking for an answer. My goal? To transform a simple complaint into a positive and memorable experience for your customers.

With my experience in customer relations, I take care of your customer service (email management, live chat, after-sales service) with a smile and a real ability to listen. I don't just tick boxes: I take the time to understand, reassure, and resolve problems with kindness.

Entrusting your customer relations to a committed freelancer ensures that your customers feel heard, valued, and ultimately, loyal. Let's discuss your needs to offer your customers the care they deserve!

Industry field of expertise

Languages

French
Native or bilingual
English
Basic

Workplace preferences

Remote only

Primarily works remotely

Collège chaperon Rouge Tsimbazaza
Early Childhood Educator
January 2017 - January 2018 (1 year)
*Application of school programs for children by teaching them basic manners

• *Promote child development
• *Help children socialize

*Accompanying families to better help the child understand

• *Ensure the child's hygiene and safety
Teleperformance
Customer Advisor
March 2018 - April 2022 (4 years and 1 month)
Madagascar
*Answer the phone and ensure the proper functioning of services

• *Use of tools for repairing customer services

*Schedule technician appointments for home repairs

• *Call customer back to ensure services are working correctly
EuroCrm
Customer Service
April 2022 - Today (4 years and 2 months)
*Help customers understand their bill

• *Check customer line commitments
• *Check for overdue payments
• *Help customers with payments

*Offer suitable options for their services