Julia Gourmez, Compliance Consultant

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Languages

French
Native or bilingual
Spanish
Conversational
English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Pennylane
Financial Services Support Specialist
BANKING AND INSURANCE
November 2024 - Today (1 year and 7 months)
Paris, France
Capital Deposit Product Referent: intermediary between Product, Ops, and Tech teams to improve user experience.
Customer request management to assist clients with their Business Account management: cards, transfers, billing, ...
Support for business creation procedures: KYB verification.
Referent for writing educational content on Notion: macros, agent templates, SOPs, internal knowledge base.
Training and Mentoring of new agents.
Lydia Solutions
Back Office Specialist
BANKING AND INSURANCE
May 2024 - October 2024 (5 months)
Bordeaux, France
Management of banking Back-office activities.
Banking data entry operations.
Processing of external requests (judicial requisitions and right of communication). Reconciliation between regulatory authorities, the company, and clients (B2C).
Processing of legal requests: curatorship/guardianship, bankruptcy, prisoners.
Transaction monitoring and prevention of suspicious activities.
Qonto
Customer Success Manager - Onboarding France
BANKING AND INSURANCE
September 2023 - April 2024 (7 months)
Barcelona, Spain
Support for business creation and administrative procedures for professional clients.
Analysis of KYC/KYB files.
Implementation of the internal and external onboarding knowledge base (newsletters, FAQs, ...).

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Law and Political Science Bachelor's Degree
Catholic University of Lille
2020
Licence Droit et Science Politique
Brand Identity and Strategy
IE Business School
2023
Brand Identity and Strategy

Check out Julia's education

Operations Consultant