Freelancer profile translated to English.

Description

Hello and welcome!

With 8 years of experience in the demanding luxury tourism and hospitality sector, I now support companies in their daily management. My background has allowed me to develop great versatility: from administrative and commercial management to digital communication.

My areas of expertise

• Administrative & Commercial Management: Rigorous order cycle monitoring (quotes, invoicing, follow-ups, disputes), file management, dashboard and presentation creation.

• Commercial & Customer Strategy: B2B/B2C offer negotiation, customer portfolio management and loyalty, and revenue optimization.

• Digital Communication & Marketing: Management and animation of your social networks, creation of visual materials (Canva, Photoshop, InDesign), website management and e-reputation.

• Project Management & Events: Complete organization of seminars and events, and team coordination.

My added value for your project

• "Luxury" Service Excellence: Coming from a high-end background, I bring absolute attention to detail, rigor, and the quality of the customer experience.

• Flexibility & Autonomy: Capable of managing multiple missions simultaneously, I quickly adapt to your tools and processes to be operational immediately.

• Mastered Tools: Office Suite, Canva, Photoshop, InDesign, Google & Facebook Ads, Instagram, Facebook

Let's discuss your needs! Contact me to give your daily routine a boost.

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Aix-en-Provence (up to 50km)

Freelance
Virtual Assistant & Office Manager | Administrative, Commercial & Digital Support
October 2022 - Today (3 years and 10 months)
Aix-en-Provence, France
Administrative & Commercial: Quotes, invoicing, dashboard monitoring, email management.

Digital & Social Media: Instagram/Facebook/LinkedIn animation, website updates, content creation, material creation (brochures, presentations).

Events: Seminar organization and service provider coordination.
Administrative and Commercial Management Digital Communication administrative secretarial
Negrecoste Hôtel & Spa** & Hôtel de France**
Sales & Community Manager – Seminars & Website Manager
January 2014 - January 2022 (8 years)
Aix-en-Provence, France
- Commercial prospecting, negotiation and creation of B2B and B2C offers
- Management of the invoicing, payment, and follow-up process
- Management and loyalty of a customer portfolio, optimization of revenue and occupancy rate.
- Contribution to revenue management strategy: performance analysis and pricing recommendations
- Complete organization of seminars and events
- Coordination with internal teams to ensure a smooth and high-quality customer experience
- Management and animation of social networks
- Creation of communication materials (brochures, business cards)
- E-reputation monitoring and continuous watch. Website manager
Revenue Management Marketing Business Development Customer Relationship Management Project Management
Thalasseo
Operations Coordinator
January 2010 - January 2011 (1 year)
Aix-en-Provence, France
- Creation and implementation of the position to make Thalasseo independent of Voyage Privé
- Management and support of call centers
- Supervision of the daily organization of stay-related operations
- Coordination of relationships with service providers and monitoring of contractual commitments
- Monitoring of customer files and processing of requests/complaints
- Development and monitoring of operational dashboards and performance indicators
- Drafting of regular reports for management
- Cross-functional collaboration with various teams to ensure alignment of services and offers
coordination Performance Management Reporting Customer Support Management Process Structuring