About Jules
French
Native or bilingual
English
Native or bilingual
Swedish
Native or bilingual
Experience
- FeelslikesunAI Voice Agent for After-Sales ServiceENERGY AND UTILITIESNovember 2025 - November 2025Stockholm, SwedenFor FLS, a Swedish solar panel and battery broker, I developed an AI voice agent that automatically handles after-sales service requests by phone: problem qualification, answers to frequently asked questions, and ticket creation.Result: 50% reduction in time spent on manual customer support, 24/7 handling of requests without human intervention, and improved customer satisfaction. Delivered with a call and performance tracking dashboard.
- FeelslikesunAutomated Mission Dispatch & WhatsApp RemindersENERGY AND UTILITIESSeptember 2025 - October 2025 (1 month)Stockholm, SwedenCreation of an AI agent for FLS to automatically send installation assignments to subcontractors via WhatsApp, with intelligent reminders (1 day prior, day of) and confirmations. Full integration with Monday.Results: zero missed assignments, 70% reduction in manual follow-ups, better coordination of field teams, and increased punctuality of interventions.Skills: AI Project Management, Automated Reminders, AI Workflow.
- Dogy corps.AI Voice Agent for Automatic Restaurant ReservationsTECHMay 2025 - May 2025Stockholm, SwedenAs part of the Dogy application, I created an intelligent voice agent system that directly books a table at the restaurant chosen by the user.How it works: a first AI agent checks real-time availability via an internal database, then a second voice agent calls the restaurant, makes the reservation in the user's name, and confirms everything via SMS in the app.Results: over 500 automated reservations tested with a success rate of > 95%, huge time savings for users (no need to call themselves), increased engagement in the app, and zero missed reservations.
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Education
- Master of ManagementHyper Island2021Master's degree, Digital Management
- WebdesignEEMI2018Webdesign
Skill set
Categories
- Other