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Jules Makusu MbakaJM

Jules Makusu Mbaka

IT Support L1/L2 | Windows | Active Directory

€400/day
Bruxelles, BE
3-7 years
IT Support L1/L2
Active Directory
Windows 10 / 11
Microsoft365
User Support

Average response time: 1 hour

Freelancer profile translated to English.
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About Jules

IT Support Technician L1/L2 with experience in Windows environments, immediately available for assignments in Belgium.

I handle user support, incident management through ticketing tools, and Active Directory (account management, permissions, basic GPO).

I am also comfortable with Microsoft 365 and first-level network diagnostics (DNS, DHCP, connectivity).

I ensure the installation, configuration, and support of workstations, both on-site and remotely, with the goal of guaranteeing service continuity and user satisfaction.

My experience as an IT trainer allows me to communicate clearly and effectively with all types of users, including non-technical ones.

Languages: French (fluent), German (fluent), English (technical)

Available for freelance or contractual assignments in Brussels and Wallonia.
Digital and IT Services
Public Sector
Banking and Financial Services
Insurance
Telecommunications

  • French

    Native or bilingual

  • German

    Fluent

  • English

    Conversational

Can work on-site
Bruxelles (up to 50km), Liège (up to 50km)

Experience

  • JMM
    IT Support Technician L1/L2
    PUBLIC SECTOR
    January 2025 - Today (1 year and 7 months)
    Liège, Belgium
    IT Support L1/L2 in a Windows environment.

    • User support and incident management via ticketing tools
    • Active Directory Administration: accounts, groups, permissions, basic GPO
    • Microsoft 365 Support (Outlook, Teams, user access)
    • First-level network diagnostics (DNS, DHCP, connectivity)
    • Installation, configuration, and maintenance of workstations
    • Hardware support and on-site assistance

    Objective: ensure service continuity and user satisfaction.

    Projects completed:

    • Setup and management of an Active Directory environment (lab)
    • IT support and user assistance in a training environment
    • Simulation of support scenarios: account management, access, incidents
    Active Directory Windows Server Microsoft Office Customer Service Connectivity
  • JMM
    IT Trainer – Systems & Networks
    EDUCATION AND E-LEARNING
    March 2022 - November 2025 (3 years and 8 months)
    Aix-la-Chapelle, Germany
    Training in IT systems and networks.

    • Transfer of technical skills (Windows, network basics, IT support)
    • Support for learners in understanding and practice
    • Technical support for training environments
    • System and network problem-solving

    Structured and practice-oriented pedagogical approach.
    Social Networks Training Training Facilitation Training and Support Windows Server Windows 10 / 11

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Education

  • Electrotechnical Engineer
    Technical University of Berlin
    1992

Certifications

  • CCNA – Cisco Certified Network Associate
    Cisco
    2017
  • MCSE – Microsoft Certified Solutions Expert
    Microsoft
    2017
Jules's certifications are only visible to Malt Community members

Skill set

Client Support
User Support
Workstation Deployment
Troubleshooting
Maintenance and Technical Support
Remote Support

Categories

  • Other