Description

Freelance Senior Program Manager (Brussels) helping EU institutions, public organizations, and corporates deliver complex IT and digital transformation programs. Expertise in digital workplace, ServiceNow, cloud, and infrastructure programs. Strong governance, clear reporting, and on-time delivery of high-impact initiatives.

Industry field of expertise

Languages

French
Native or bilingual
English
Native or bilingual
Dutch
Conversational
Chinese
Fluent
Swahili
Native or bilingual
Lingala
Fluent

Workplace preferences

Can work on-site

Wolvertem (up to 50km)

Solvay SA
Senior Program Manager
DIGITAL AND IT
July 2024 - December 2025 (1 year and 5 months)
Brussels, Belgium
Senior Program Manager – Infrastructure Digital Transformation (Freelance) | 2024 – 2025

Led a €11M global modern device management program, migrating 7,600+ PCs from Windows 10 to Windows 11 and 7,000+ mobile devices to Microsoft Intune.

Replaced legacy SCCM and MobileIron platforms with cloud‑native Microsoft Endpoint Manager, improving security, scalability, and operational efficiency.

Decommissioned multiple legacy tools (SCCM, Tanium, Virtus), contributing to significant OPEX reduction.

Defined global rollout strategy, roadmap, and governance; reported progress and risks to executive steering committee.

Transitioned daily Intune operations to an external provider (Wipro) and established ITIL‑aligned operational processes.
Program Manager IT Transformation & Digital Strategy IT Governance & PMO ITIL / Service Management Vendor & Contract Management Cloud & Cybersecurity Programs
I-City
IT Operations Director
DIGITAL AND IT
June 2023 - June 2024 (1 year)
Brussels, Belgium
Directed IT operations for a 76‑person department with a €21M annual budget.

Reorganized operations to improve service quality, operational excellence, and employee engagement.

Implemented ITIL processes (incident, problem, change, knowledge management), improving SLA compliance.

Established a Security Operations Center integrated with ServiceNow for cybersecurity incident management.
Vendor & Contract Management Budget & Financial Management (€10M–€20M+) Change Management & Organizational Transformation Leadership and Governance Peaople Management

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MBA (Master of Business Administration)
Vlerick Business School
2012
Master in Managment of Information Technologies
Universisté Catholique de Louvain
1992

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Jules Kalenga

Senior Program Manager

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