Judith M.

Based in London, fully remote, I carried out the following missions for companies based in France, the United Kingdom, Germany, and the United States.

• Business sectors: industrial instrumentation; marketing & insights agency; professional printing; art galleries; B2C sports equipment companies... etc.

• Lead acquisition, telephone prospecting, B2B sales development, customer satisfaction follow-up;

• Customer care: responding to inquiries, escalating complaints, post-event or post-sale follow-up, feedback to operational teams;

• Market research and analysis;

• Assistance during business meetings;

• Exchanges conducted both orally and in writing (emails, webchat...) in French and English.

JEDITH was an event and content creation agency that supported companies in their global communication strategy. My responsibilities were mainly as follows:

• Sales management during the company's early years: prospect identification, telephone prospecting, appointments, contract signing, customer satisfaction follow-up in a given geographical area.

• Then responsible for key accounts (local SMEs, banks, large international groups, public institutions): proposing new products and services, project monitoring, portfolio management.

• Training and management of a team of 5 sales representatives in Nancy: implementation of management processes and tools, team building, sales monitoring.

Little Bilingues is a publishing house that promotes early English learning for children and supports parents in the bilingual journey by creating books and educational tools.

• Sales to clients such as: public institutions, nursery and primary schools, companies, and bookstores.

• Promotion of the collection to bloggers and various media (TV, radio, newspapers...).

• Training and management of a community of 50 Little Ambassadors (status similar to VDI - direct sales representative) to ensure the sale and promotion of the collection worldwide. Organization of team building events and other events to unite the community.