Freelancer profile translated to English.

Description

Customer relations professional with several years of experience as a saleswoman and restaurant manager, I support companies in improving their customer service and user experience.

Accustomed to demanding environments, I know how to manage a large volume of requests while maintaining a high level of quality and customer satisfaction. My career has allowed me to develop strong listening skills, excellent communication, and a real sense of problem-solving.

Autonomous, organized, and responsive, I can undertake missions for:

- Customer support (email, phone, chat)

- Complaint management

- Customer loyalty and follow-up

- Coordination and operational management

- Daily customer relationship support

Available quickly and with self-employed status, I easily adapt to the tools and processes of each company.

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

ONEPILOT
Customer Service Agent
TRANSPORTATION
April 2026 - Today (2 months)
Perpignan, France
- Managing customer requests (email, chat, phone)
- Handling complaints and resolving disputes
- Assisting users and providing service usage support
- Following up on customer cases until resolution
- Applying internal procedures and General Terms and Conditions of Use/Sale
- Reporting anomalies and improving customer experience
- Proficiency in Slack, Salesforce software
Service Orientation Salesforce Responsiveness Attentive Excel
ODETTE PARIS
Sales Manager
RESTAURANTS AND FOOD SERVICE
June 2022 - April 2026 (3 years and 10 months)
Paris, France
Cream puff specialty bakery
· Managed and developed a client portfolio generating an average of €30K in monthly revenue.
· Prospecting via phone and email to attract and convert new clients.
· Customer loyalty and follow-up. High-end experience and high retention rate.
· Supervised the order cycle, from processing to delivery, in coordination with all operational teams.
· Proficient in HubSpot for sales follow-up, prospect management, and performance analysis.
Customer Loyalty Customer Strategy Consulting
MISTER GARDEN
Restaurant Director
RESTAURANTS AND FOOD SERVICE
October 2018 - June 2022 (3 years and 8 months)
Paris, France
Parisian salad bars
· Autonomous and independent management of one of the restaurants, including supervising about 20 employees.
· Monitored and developed revenue (up to €1 million in annual revenue).
· Managed inventory and orders.
· Monitored and managed production.
Service Orientation Sense of Responsibility Responsiveness and Adaptability Customer Strategy Consulting