Freelancer profile translated to English.

Description

- Experienced consultant with experience combining conceptual thinking and a pragmatic approach. Strong ability in relationship management with teams and employees across all hierarchy levels. Experience as a consultant and trainer for large CRM implementation projects in 25+ companies and 11 countries.

- Long-standing experience in leading and developing teams as well as lateral leadership of project teams from various specialist areas.

- Expert in the conception and execution of sustainable training and development measures.

Industry field of expertise

Languages

German
Native or bilingual

Workplace preferences

Can work on-site

Frankfurt am Main (up to 50km)

Roto Frank
CRM Business Manager
September 2023 - June 2025 (1 year and 9 months)
Frankfurt am Main, Germany
Development and implementation of the CRM strategy to improve customer satisfaction and retention.
Analysis of existing business processes in various European countries to identify potential for improvement.
Conception of a master template for the international Salesforce roll-out.
Salesforce Service Cloud CRM Salesforce Sales Cloud Project Management
JobRad GmbH | Deutschland
Senior Manager Salesforce Platform
April 2023 - August 2023 (4 months)
Freiburg im Breisgau, Germany
Team lead & Senior Manager Salesforce Platform
- Responsibility for building and leading the Salesforce Platform Team.
- Conducting performance reviews, team meetings, and implementing a feedback culture.
- Developing and implementing Salesforce strategies to optimize business processes and increase efficiency.
- Close collaboration with various departments to understand their requirements and provide tailored solutions.
Team Leadership Salesforce Customer Service
SANOFI
Digital Strategy & Solution Manager
PHARMACEUTICALS INDUSTRY
October 2020 - July 2021 (9 months)
Frankfurt am Main, Germany
- Leading an interdisciplinary team responsible for the development and implementation of digital strategies and solutions.
- Development and facilitation of workshops to generate innovative ideas and develop solutions.
- Analysis and evaluation of digital developments in the pharmaceutical market with a focus on oncology and derivation of insights and opportunities for business model enhancement.
- Definition and evaluation of KPIs to measure and assess the effectiveness and efficiency of digital activities and training measures.
Team Leadership Project Management Training