Freelancer profile translated to English.
Back to original languageAbout Judith
Specializing in project management for transformation, I have been leading digital projects for over 10 years, involving field team support and change management.
With a solid background in IT project management, I have a perfect command of the structural and technical challenges of application ecosystem overhaul projects.
In summary, I can assist you with numerous IT management issues such as:
● Leading study, audit, and IT system evolution projects
● Project scoping, existing system analysis, and implementation scenarios
● Recommendations and assistance in selecting solution providers/vendors
● Facilitating requirements gathering workshops, producing reports and summaries
● Developing architecture diagrams, functional and application mapping
● Drafting specifications and tender procedures
My added value: a structured and proven methodology in managing cross-functional and complex transformation projects.
French
Native or bilingual
English
Fluent
Italian
Fluent
Can work on-site
Paris (up to 50km)
Experience
- Château de VersaillesBusiness Analyst Consultant - Ticketing, CRM, Contact Center ProjectsJanuary 2026 - Today (7 months)
- Business Analyst support for a user/visitor relationship transformation program involving 3 projects: ticketing solution, centralized CRM and marketing solution, and outsourced contact center.
- Scoping of business needs, workshop facilitation, definition of target processes, and deliverable drafting.
- Contribution to the definition of the target architecture: contact repository, 360° view, segmentation, marketing automation, sales and booking journeys, omnichannel CCaaS integration, omnichannel interaction logging, consolidated reporting, ticketing/CRM/CCaaS integration.
- Structuring of specifications, functional requirements, GDPR requirements, security, reporting, and interoperability.
- Definition of project governance principles, roles and responsibilities, and client/integrator/provider steering methods.
- Analysis of market, lotting, and integration scenarios.
- Support in securing the functional, contractual, and operational scope in a multi-business IT transformation context.
- Bourse de Commerce - Pinault CollectionIT Consultant - Study on Media and Digital Asset ManagementCULTUREMarch 2024 - October 2025 (1 year and 6 months)Paris, France
- Data inventory (user workshops, application ecosystem study)
- Usage and needs analysis
- Process mapping
- Recommendations and project plan
- Association pour le soutien du théâtre privéIT System Study and AuditCULTUREJune 2023 - Today (3 years and 1 month)Paris, France● IT System Study and Audit● Diagnosis and analysis of the existing system● Modeling of business procedures and macro-processes● Recommendations and implementation scenarios● Development of a roadmap and a master plan
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Education
- Master's degree, Marketing/Marketing Management, GeneralNeoma Business School2012Master's degree, Marketing/Marketing Management, General