Freelancer profile translated to English.

Description

Systems Engineer with over 10 years of experience in data analysis, business intelligence, technical support leadership, and technological project management.

Specialist in converting complex data into clear, visual, and actionable information using Power BI, SQL, and agile methodologies. I have led multidisciplinary teams, optimized processes under ITIL frameworks, and coordinated initiatives that have improved operational efficiency and decision-making in sectors such as banking, retail, and market research.

Key achievements:

• Creation of strategic dashboards that reduced reporting times by 30% and improved the accuracy of KPIs.

• Leadership of technical help desks with satisfaction levels above 90%.

• Implementation of support and analysis processes that increased productivity by more than 25%.

Specialties:

• Data analytics and information visualization

• Project management (Agile, Scrum)

• Leadership and coaching of technical teams

• ITIL process optimization

• Generation of insights for business strategy

Languages

Spanish
Native or bilingual

Workplace preferences

Can work on-site

Santafé de Bogotá (up to 50km)

Dichter & Neira
Project Coordinator
TELECOMMUNICATIONS
April 2024 - May 2025 (1 year and 1 month)
Bogotá, Bogota, Colombia
• Coordination of operational and technological projects, meeting deadlines and efficiency.
• Design of Dashboards in Power BI for monitoring strategic KPIs.
• Presentation of reports to stakeholders with dynamic visualizations.
• Leadership of work table for optimization of processes based on data analysis. Impact: Improvement in executive decision-making through visualization of strategic data.
Microsoft Power BI Project management Project planning Data analysis Agility
Alpopular S.A.
Application Analyst
August 2019 - January 2022 (2 years and 5 months)
Bogotá, Bogota, Colombia
• Level 3 application support for proprietary platforms via ITSM tool.
• Generation of management reports and follow-ups for technical committees.
• Development and testing of scripts in PL-SQL for updating and rebuilding data in Oracle Database.
Banco Falabella Colombia
Senior Service Desk Analyst|
July 2011 - February 2019 (7 years and 7 months)
Bogotá, Bogota, Colombia
• Service desk leadership with Level 2 and 3 technical support for internal users, including front-line managers (VIP users).
• Assembly and configuration of new bank offices, managing the installation of microcomputer equipment, peripherals, videoconferencing, card issuance systems and self-service devices (Kiosks and digiturnos).
• Management of suppliers for the purchase of technological equipment, software licenses and maintenance. environments