Freelancer profile translated to English.
Back to original languageAbout Juan
I am a former COO of a tech startup where I scaled operations to €1M+ in revenue, optimizing margins through AI process automation and CRM/ERP structuring. I am not just a technical implementer; I understand your business's P&L. I help you eliminate operational bottlenecks so your team can focus on revenue-generating activities.
Spanish
Native or bilingual
English
Native or bilingual
Remote only
Primarily works remotely
Experience
- Rhyde.coCOO & Founding Team MemberFebruary 2023 - Today (3 years and 4 months)Madrid, SpainLeading Spain — refurbished e-scooters and e-bikes. 10 employees.Digital Transformation & AI Automation• • Designed and deployed a company-wide automation layer using n8n, eliminating 20+ manager hours/week and replacing manual workflows worth thousands of euros in external software costs.• • Automated 60% of manual processes, saving mechanics 2 hours/day and eliminating reporting creation time for the management team.• • Implemented Odoo ERP from scratch, customizing core modules to fit the company's refurbishment workflow —enabling real-time inventory tracking, order management, and margin visibility per unit.• • Implemented HubSpot CRM from scratch as the company's first structured commercial system; later led a full migration to Intercom after evaluating market alternatives at contract renewal — reducing costs, eliminating unnecessary features, and integrating AI-native customer support that cut support costs by ~50%.• • Built and deployed a dynamic pricing engine based on real-time market data, improving inventory turnover and pricing accuracy across all sales channels.Operations & Business Results• • Scaled operations to €1 M+ revenue run-rate with a lean 10-person team and constrained capital.• • Grew gross margins from ~33% to 35–37% by redesigning procurement strategy and supplier sourcing.• • Improved technician productivity by +30% through process standardization, training systems, and parts availability optimization.• • Reduced average refurbishment cycle time by ~25%, increasing operational throughput without adding headcount.• • Designed a unit-level traceability system (serial-based), enabling full margin visibility and lifecycle tracking per vehicle.• • Secured €250K in investment, directly preventing company closure, through strategic investor relations and network activation.• • Owned core P&L levers: procurement pricing, refurbishment cost, logistics, and multi-channel performance across Spain and France.
- BeOnHead of E-Commerce PlatformSeptember 2020 - June 2021 (9 months)Buenos Aires, Argentina• • Developed and launched Royal Canin's centralized e-commerce platform, driving +50% MoM increase in client sales for the first 3 months, directly offsetting pandemic channel disruption.• • Built product roadmap based on client KPIs using agile methodologies — exceeded first-year goals in 6 months.• • Led a cross-functional team of 2 and implemented operational guidelines for Royal Canin's commercial team of 20.
- Big Blue PeopleBusiness Developer & Project ManagerDecember 2019 - September 2020 (9 months)Buenos Aires, ArgentinaService marketplace matching professionals and end-users. 15 employees. US$250K private investment.• • Launched Argentine market operations, adapted go-to-market strategy, and optimized company resources by 27% via agile project management.• • Led and mentored a sales team of 8, implementing a new commercial strategy that delivered 20% monthly growth.
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Education
- Master in Business Administration (Full-time MBA)ESADE Business & Law School, Ramon Llull University2023Master in Business Administration (Full-time MBA)
- Bachelor in Business AdministrationSaint Andrew's University2017Bachelor in Business Administration