Description

Administrative and Operations Specialist with over 4 years of

experience supporting international clients across Europe, the

United States, and Latin America within the private health

insurance sector. Strong background in policy administration,

documentation control, claims coordination, and broker

support. Recognized for accuracy, structured workflow

management, and high-level bilingual communication

(English C2).

Languages

Spanish
Native or bilingual
English
Native or bilingual
French
Conversational

Workplace preferences

Can work on-site

Spain (up to 20km)

Independiente
Tutor de inglés
March 2016 - Today (10 years and 3 months)
Panama
Design and deliver personalized English lessons focused on real-world
communication and fluency.
Teach students from beginner to advanced levels.
Develop structured conversation-based lessons using articles,
podcasts, and interactive materials.
Provide continuous feedback and measurable progress tracking.
Adapt lessons to business English, travel English, and general
communication goals.
Delivered immersive, conversation-based English sessions.
Designed interactive classroom activities and speaking exercises.
Assisted in student evaluation and progression monitoring
Bupa Panamá, S.A.
Manager's Assistant - Sales
January 2024 - April 2024 (3 months)
Panama City, Panama
Supported onboarding and policy issuance for individual and
corporate clients.
Managed documentation validation, premium payments, and
policy amendments.
Coordinated communication between brokers, underwriting teams,
and clients.
Contributed to process efficiency by improving follow-up tracking
and response accuracy.
Bupa Services Panama
Customer Service Specialist
January 2022 - January 2024 (2 years)
Panama City, Panama
Managed end-to-end policy administration for international clients
(EU, US, LATAM).
Processed claims, reimbursements, billing adjustments, and
coverage modifications.
Liaised between clients and healthcare providers to ensure
documentation compliance.
Maintained KPI performance standards in high-volume, multichannel
operations.
Ensured accuracy in CRM documentation and internal reporting
systems.