Joyce Kitoko Mukenzi

Manage the ERP, ensuring its optimal and consistent use by development teams. Deploy the ERP to other subsidiaries of the Avenir Santé Formation Group and support sales and customer service teams in changes to practices and processes. Manage activity dashboards and tools for monitoring and analyzing commercial activity. Administer and update the customer and prospect database, optimize CRM usage. Train new employees in using internal tools.

Skill development, preparation of materials and training for an ERP change. Provide solution demonstrations to new ERP users. Test and execute test cases before ERP deployment. Propose improvements for the ergonomic and functional aspects of the ERP.

Train managers in the use and operation of traffic management software. Ensure compliance with standards and the management contract. Configure the mail and package traffic management system module. Monitor production processes and identify areas for improvement.