Freelancer profile translated to English.
Back to original languageAbout Joyce
Hello! I specialize in digital sales with a 100% human and empathetic approach.
My job is to connect with your potential clients, understand their real needs, and guide them through the final decision-making process to close the sale of your services or training programs.
Why work with me?
Although the digital world uses modern terms like Closer, I've been applying this concept in the real world for years.
During my experience in the healthcare sector, I discovered my superpower is resolving objections with honesty.
While managing customer service, I spoke with people who hesitated to acquire expensive treatments.
Instead of pressuring, I learned to listen from the heart. I managed to shift the client's perception from seeing the price as an "expense" to viewing it as an investment in their health, self-esteem, appearance, and professional future.
The result: more and more patients approved their treatments because they felt heard, understood, and trusted the process.
How can I help your business?
As a Sales Closer: I handle the closing calls for your high-value services, reducing resistance related to price, fear, or time, and focusing on the real benefits that will transform your client's life.
I have flexible availability to join new projects and adapt to your business needs. Let's talk and grow your sales together!
Spanish
Native or bilingual
English
Fluent
Dutch
Fluent
Remote only
Primarily works remotely
Experience
- Hospital AmphiaNutrition and Patient Service AssistantHEALTH AND WELLNESSJanuary 2022 - Today (4 years and 7 months)Breda, NetherlandsDirect care and support in the nutritional well-being of hospitalized patients.Development of active listening, effective communication, and empathy skills in patient care.Daily management and efficient organization of tasks under strict food quality and time standards.Coordination with different healthcare professionals to ensure quality, patient-centered care.
- Tienda Online - ya'ab® | JDS e COMOwner and Manager of E-commerceE-COMMERCEJanuary 2025 - Today (1 year and 7 months)Breda, NetherlandsComprehensive management of an e-commerce store, including customer service, order management, and shipment tracking.Negotiation with national and international suppliers for product selection, cost optimization, and logistics coordination.Resolution of incidents and inquiries, offering personal attention focused on customer satisfaction.Organization and planning of daily operations, ensuring efficient service and an excellent shopping experience.Development of an entrepreneurial mindset, with self-management, adaptation, and continuous improvement capabilities.
- Clínica Dental Santa MónicaCustomer Service and Clinical Treatment Closing AdvisorHEALTH AND WELLNESSMay 2000 - February 2003 (2 years and 9 months)Heredia, Costa RicaResponsible for reception, patient service, and budget reactivation.Specialization in handling financial and price objections for high-value treatments.Personalized patient support with honesty, successfully transforming the perception of cost into an investment in health and social/professional well-being. Significant increase in the clinic's budget acceptance rate.
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Education
- Executive SecretariatRichard Nixon University-Level1993Formación en gestión administrativa, organización de agendas, atención al cliente y comunicación corporativa.
- Professor of Spanish as a Second Language (ELE)Instituto Conversa1996Especialización en la enseñanza del idioma para todos los niveles, con un enfoque didáctico, dinámico y conversacional.