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Description

Senior Product Manager with advanced knowledge of Startup, SME, Mid-cap, and Large organizations.

Relevant for product types: On-Premise, Cloud / Semi-Cloud (ERP, PaaS, SaaS Subscription type), E-commerce, Mobile (Swift, Kotlin, Cross-Platform).
Also relevant for multicultural and multi-GMT contexts (France, Tunisia, Morocco, Mauritius, India, USA).
Specialist in product management in technical contexts, such as Data & Infra.
Certified PSPO II, AWS Cloud Practitioner among others,
and a lover of service.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Puteaux (up to 20km), Paris (up to 20km), Nantes (up to 20km), Lille (up to 20km)

Orange Business
Sr Product Manager Data & Data Steward
TELECOMMUNICATIONS
January 2024 - Today (2 years and 7 months)
Puteaux, France
Context: Ensure and maintain the FCC BI model + Model and deploy the marketing customer knowledge steering core CX. My focus: Quality and fluidity of interactions, standardization of syntaxes and support, statistical advice and support.
Reduction of engineer turnover from 40% to 10% in ~2 years.
Increase in customer CSAT on statistics from 10% to +50%, thanks to reliability and advice.
Increase in business and other internal stakeholders' CSAT from 0 to 80%, thanks to the maintenance of manuals and training.
Contribution to the drop in churn from 22% to 18%.
Reduction of BI lead time from 12 to 4 thanks to the redesign of our iterative model: full Kanban.
Increase in customer DAU on BI from 30% to +90%.
Increase in BI upsells of ~€7,000 on average per year.
Reduction of context-switching and implementation of WIP limits from 4 to a maximum of 2.
Professional Scrum Product Owner Discovery Agile methodology Agile methodology (SAFe) SQL
SupDevinci
Technical Trainer
EDUCATION AND E-LEARNING
March 2024 - Today (2 years and 5 months)
Paris, France
My focus: Engaging presentations, critical thinking stimulation, high general IT knowledge, lucid exploitation of AI assistants.
Training of +200 students in delivery practices and maintaining trust in complex contexts.
Maintaining an average of at least 80% attention (DAS: Daily Active Students) across all Master's programs.
Increase in school enthusiasm of Product profiles from 30% to an average of 70%. Paris & Nantes.
SQL Server Reporting Services (SSRS) Google cloud docker Kubernetes
SNCF • Libon • Must • Solocal (PagesJaunes)
Senior Data Product Manager & PO Lead
FILM AND AV
January 2020 - December 2024 (4 years and 11 months)
Paris, France
• ● Solocal (Martech / Large Group): Discovery and Delivery on the complete redesign of a BI and DaaS (Data As A Service) platform dedicated to Customer Knowledge service.
• ● Libon (Scale-up / Telecoms): Management of the revamping and cleaning of a mass-market mobile application (Kotlin/Swift), optimization of tracking and data flows.
• ● Must (SME / Health): Management of two Product Owners, exploration of opportunities and technical framing for the transformation of a legacy On-Premise solution to a modern SaaS model.
• ● SNCF (Transport / Large Group): Complete creation from scratch of an HR-IS platform with high data volume.
Amazon Web Services Jira/Confluence Notion Kotlin Swift