Freelancer profile translated to English.
Back to original languageAbout Jovhanella
Hello, I am Jovhanella.
Trainer and consultant specializing in Soft Skills and Training Engineering. My job is to transform technical "know-how" into effective "know-how to be".
What I specifically address:
- Customer Relations and Sales:Improve interpersonal skills to transform customer service into customer experience (Retail, Banking, Real Estate).
- Professional Posture:Develop leadership and interpersonal communication skills for employees.
- Educational Engineering:Design training pathways (Andragogy) that are not mere presentations, but real levers for change.
My hands-on approach:
No ivory tower theory. I draw on solid multi-sector experience (Insurance, Catering, Telecoms) to offer tools that can be activated the day after the training.
My method:
A rigorous structure combined with energy that engages participants. My goal is simple: for each learner to leave with concrete solutions, while remaining true to their personality.
Let's take actionand discover my world and my references at: aladea.fr
French
Native or bilingual
English
Conversational
Can work on-site
Paris (up to 50km)
Experience
- Aladéa Formation (ex Coach-in Progress)Soft Skills and Customer Relations Trainer and ConsultantMarch 2025 - Today (1 year and 5 months)🔹Design Engineering:Creation of tailor-made pedagogical pathways (active andragogy) for groups of 10 to 100 people.🔹Pedagogical Facilitation (in France and abroad):Dynamic in-person or remote sessions, with active, participatory, and results-oriented pedagogy.Over 350 employees trained with a 95% satisfaction rate.🔹Transformation Partner:Results-oriented interventions to strengthen skills, support change, and develop performance.🔹Soft Skills and Customer Relations:Professional posture, professional image, communication, self-confidence, conflict management, sales techniques, customer relationship management...
- Business K Concept FranceAssistant Manager in Educational Engineering and TrainingNovember 2023 - February 2025 (1 year and 3 months)Charenton-le-Pont, France🔹Analysis & Design:Training Needs (POEI, POEC, VAE) · Innovative Pathways (in-person, remote, blended)🔹Management & Coordination:Planning · Team Management · Project & Indicator Monitoring · Training Catalogs🔹Trainers:Recruitment · Support · Quality & Professional Development🔹Tools & Quality:Digiforma CRM · Qualiopi Certification · Pedagogical Watch🌍 SectorsBanking · Insurance · Retail · Mass Market · Real Estate · Customer Relations · Catering · Fashion · Services
- Domiserve - Groupe La Banque PostaleOperational Quality and Training OfficerDecember 2022 - October 2023 (10 months)Montrouge, France🔹Training & Pedagogy:Custom module design · In-person facilitation · Multimodal approaches🔹Skill Development:Individualized coaching · Personalized support plans🔹Quality & Audits:Pedagogical audits · Reports & Improvement Areas · Indicator Monitoring🔹Complaints & Satisfaction:Complaint processing & coordination · Corrective & preventive actions🔹Quality Approach:Contribution to Qualiopi certification · Structuring of frameworks & processes
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Education
- Pathway Support ArchitectCNPG FORMATION2024Architecte accompagnateur de parcours
- Master 2 Policy Direction, Integration, Mediation and Prevention Systems, SociologyUniversité Rennes 22019Master 2 Direction des politiques, dispositifs d'insertion, de médiation et de prévention, Sociologie