Freelancer profile translated to English.
Back to original languageAbout Joumana
I help my clients increase the value and performance of IT departments. I offer my clients expertise developed through numerous assignments in the following areas:
▪ IT Governance, Master Plans, Project Portfolio Management
▪ CEO & CIO Support: PMO, VMO, Steering Committee Preparation & Facilitation
▪ Project and Program Management; Risk Mapping and Management
▪ Operational and Financial Management of IT Outsourcing; Tender Management
▪ Budget Elaboration & Monitoring Support
▪ Operational Excellence, Quality, Continuous Improvement
▪ KPI, Dashboard, Balanced Scorecard, Performance Visual Management Design
▪ Lean Management (Efficiency & Customer Satisfaction)
▪ Process Mapping, Modeling, Optimization & Re-engineering
▪ Workshop & Seminar Facilitation
I have references available that can attest to the quality of my work.
My skills:
▪ High commitment to assignments, pragmatism, rigor, and autonomy
▪ Proven ability to manage complexity and pressure
▪ Good interpersonal skills and ability to work with diverse cultural backgrounds
▪ Synthesis skills; pedagogical approach
▪ Good oral & written communication skills
Furthermore, I am ISACA/AFAI certified in IT GOVERNANCE and IT RISK.
French
Native or bilingual
English
Fluent
Arabic
Conversational
Can work on-site
Paris (up to 50km), Toulouse (up to 10km), Lille (up to 10km)
Experience
- TOUDRET CONSEILFounderBANKING AND INSURANCEOctober 2022 - Today (3 years and 10 months)92220 Bagneux, FranceSupport to help increase the value and performance of IT departments: IT Governance, operational excellence, continuous improvement, steering/support of transformations and programs, global vision, stakeholder coordination, process optimization, change management, KPIs, Dashboards, PMO... Outsourcing management; Transition management. Tender management and analysis.
- Axio-LogismCEO Axio-Logism, Head of IT Governance OfferingFebruary 2007 - September 2022 (15 years and 8 months)IT Strategy and Governance, IT Master Plan, Program Management, Process Modeling, AMOA, Project Portfolio Management, PMO, IT Quality, Cost Management, Operational Excellence, Change Management, Lean Six Sigma approach; GDPR
- MutavieSupport for major transformation related to the end of a GIE and takeover of its activities by MutavieApril 2021 - March 2022 (11 months)79000 Niort, FranceSteering and coordination of various projects related to the end of a GIE and takeover of IT activities by Mutavie: Selection and setup of the new disaster recovery site; IT contract management and transfers; preparation of new agreements with client companies; process formalization; email transfer, ...
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Education
- ingénieur, ElectroniqueConservatoire National des Arts et Métiers1986ingénieur, Electronique
- DEA, Traitement du signal & instrumentationUniversité d'Orsay1986DEA, Traitement du signal & instrumentation