Freelancer profile translated to English.
Back to original languageAbout Lisa
I have been a freelance e-commerce assistant since 2021, specializing in Shopify and PrestaShop, and I work entirely remotely.
I love customer service, and I make sure that every order is followed from A to Z.
If a product is unavailable, I look for alternatives and offer them to customers. I ensure that each order progresses correctly, I update the statuses and I react immediately if a problem arises, by contacting the supplier or the transport company before the customer notices.
In parallel, I also have experience in celebrity recruitment and customer service on VIDOLEO, which allowed me to develop my responsiveness and my ability to manage different types of clients.
I am organized, autonomous and proactive, and I can intervene occasionally or regularly, according to your needs, to save you time and ensure customer satisfaction.
📍 Available remotely – freelance missions
French
Native or bilingual
English
Conversational
Remote only
Primarily works remotely
Experience
- WEBVENTURES OÜFreelance E-commerce AssistantE-COMMERCEJanuary 2021 - Today (5 years and 5 months)Management of several Shopify and PrestaShop stores for 3 different clients. Daily order tracking, customer service, refunds and returns. Verification of parcel delivery and follow-up if necessary. Product management: adding, updating or deleting product sheets (prices, descriptions, visuals). Communication and coordination with suppliers (AliExpress, DSers,). Multi-store management with over 20,000 active references.
- VIDOLEOCustomer Service & Talent ManagementJanuary 2021 - Today (5 years and 5 months)Customer responses: orders, special requests, refunds. Creation and monitoring of celebrity profiles on the platform. Personalized coordination and support with talents. Optimization of user experience on the platform.
- BB store ouFreelance E-commerce AssistantE-COMMERCEJune 2021 - Today (5 years)Management of several Shopify and PrestaShop stores for 3 different clients. Daily order tracking, customer service, refunds and returns. Verification of parcel delivery and follow-up if necessary. Product management: adding, updating or deleting product sheets (prices, descriptions, visuals). Communication and coordination with suppliers (AliExpress, DSers,). Multi-store management with over 20,000 active references.
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Education
- Medical SecretaryAVLIS
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Skill set
Categories
- Other