Freelancer profile translated to English.
Back to original languageAbout Jouad
I am an IT engineer with 12 years of experience in integration and consulting within the Salesforce ecosystem. As a Salesforce partner business owner, I lead a team dedicated to implementing solutions tailored to our clients' needs.
My expertise spans various functional and technical areas, where I have had the privilege of working with several clients, particularly in diverse sectors such as real estate, insurance, and transportation. Currently, I specialize as a Salesforce developer and project manager, having implemented several projects at both the administration and development levels. I use technologies such as Apex and Lightning Web Components (LWC) to meet the specific needs of my clients.
My career has allowed me to collaborate with companies like Leftmain in real estate, Covea in insurance, and Chronopost in the transportation sector. I focus primarily on service improvement, as well as optimizing cloud solutions in sales and marketing.
French
Native or bilingual
English
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- DevtospaceSenior Salesforce Architect DeveloperDIGITAL AND ITJanuary 2021 - Today (5 years and 5 months)Paris, FranceSalesforce Developer and POAs a technical transverse PO on a Salesforce Service Cloud project, I played a crucial role in qualifying cases, routing claims via Omni-Channel, and integrating SOAP and REST services for Service Cloud forms and the bot.My contribution began with an in-depth analysis of customer service needs, allowing me to conceptualize and implement an effective case qualification process. I worked closely with technical teams to develop custom solutions that met the specific project requirements, ensuring that the solutions were both scalable and maintainable.I also played a key role in implementing claim routing via Omni-Channel. By collaborating with development teams, I helped design and optimize the routing system to ensure efficient and rapid claim management, thereby improving customer experience and agent productivity.Furthermore, I was involved in integrating SOAP and REST services for Service Cloud forms and the bot. This integration was essential for automating customer interactions and providing quick and accurate responses. My technical expertise enabled me to overcome the challenges associated with this integration, ensuring smooth and effective communication between different applications and Service Cloud.Throughout the project, I consistently challenged the technical teams, pushing them to explore innovative solutions and question traditional methods. I ensured that all solutions were not only technically viable but also aligned with business objectives and industry best practices.In summary, my role as a technical transverse PO on this Salesforce Service Cloud project was essential to the project's success. I provided strategic technical vision, led key initiatives, and contributed significantly to improving operational efficiency and customer experience.---
- developpeur seignor salesforceSalesforce Developer: API/Integration/Configuration/ArchitectureE-COMMERCEJanuary 2020 - Today (6 years and 5 months)Salesforce DeveloperDesign / Analysis/Integration/Facilitation of technical and functional workshops
- Développeur Saleforce et web , IT AnalystIT Consultant/ Business AnalystBANKING AND INSURANCENovember 2018 - June 2020 (1 year and 7 months)Île-de-France, FranceSalesforcelwcapex...
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Education
- Master MAPI, Management of Innovative Technological ProjectsPolytech Nice Sophia2018Matser MAPI , Management des projets technologiques innovants
- State Engineering Diploma, Computer EngineeringHassania School of Public Works2013Diplôme d'ingénieur d'état, Génie informatique
Certifications
- Salesforce Developer 1salesforce2023
- Salesforce Administratorsalesforce2020