Freelancer profile translated to English.
Back to original languageAbout Josua Aimée
A remote customer service professional, I place people at the heart of every interaction.
Thanks to my active listening, responsiveness, and adaptability, I ensure fluid, warm, and efficient customer support.
Independent and rigorous, I quickly master your tools and guidelines to offer a quality service, in your image.
Need to strengthen your customer relations, moderate a chat, or delegate your after-sales support? I am ready to get involved with seriousness and good cheer!
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- ONEPILOTDIGITAL SUPPORT SPECIALISTJanuary 2025 - Today (1 year and 5 months)Managing customer support by phone and email (B2B and B2C). Using various digital tools and platforms for support and project management. Moderating online content and effectively resolving customer issues. Maintaining high customer satisfaction through clear and professional communication.
- CHATMODERATORJanuary 2020 - January 2025 (5 years)Moderating chats and forums, ensuring compliance with rules and user safety. Managing emails and resolving online conflicts. Developing clear and effective digital communication.
- (Freelance)Chat ModeratorJanuary 2019 - Today (7 years and 5 months)• Managing and facilitating online discussions, content moderation, user assistance.
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Education
- Bachelor's degree in Business ManagementUniversity of MadagascarGestion d'entreprise