Freelancer profile translated to English.

Description

Chief Operating Officer (COO) with over 10 years of experience in B2B SaaS software publishing, I support Start-ups, Scale-ups, and SMEs in consolidating their business strategy and improving their operational efficiency on their CRM.

Certified Hubspot Partner, I work in a structured and responsive manner on your CRM structuring, optimization, and integration issues. I intervene at the strategic, organizational, and operational levels on the following topics:

💼 CRM Implementation and Optimization: Hubspot, Wikiflow, Brevo, Pipedrive, Airtable...

🗺 Mapping and Optimization of existing business processes

📊 Construction of Reporting, Dashboards, KPIs...

🧰 Recommendation and Deployment of new digital tools

💻 Integration of Hubspot CRM with the IS (automations, nocode, specific development...)

Do you need:

▸ To Improve your commercial efficiency on Hubspot CRM❓

▸ To Deploy Hubspot or optimize the use of Hubspot ❓

▸ To Improve KPI reporting to gain visibility on your performance❓

▸ To Reduce operating costs by connecting your tools together❓

▸ To Improve customer knowledge and satisfaction❓

▸ To Improve the adoption of Hubspot by teams ❓

💬 Contact me and let's discuss.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Toulouse (up to 50km), Paris (up to 10km), Aix-en-Provence (up to 50km), Grenoble (up to 50km), Le Mans (up to 50km)

Consultant indépendant
Part-time COO & CRM Consultant and Integrator
CONSULTING AND AUDITS
August 2023 - Today (2 years and 10 months)
Toulouse, France
I offer operational, organizational, and strategic support to increase productivity, improve customer satisfaction, and leverage growth opportunities.
I help my clients maximize the efficiency of their CRM. I consolidate CRM-related strategies, processes, and interfaces, and integrate it into their Information System.
CRM Hubspot B2B Process Optimization HubSpot Integrator Hubspot Expert Back-End Development
Hyperspread
Hubspot (CRM) and OKR (MBO) Consultant
SOFTWARE PUBLISHING
December 2022 - April 2023 (4 months)
Aix-en-Provence, France
I assisted this omni-channel digital marketing startup that wanted to accelerate its growth. I was involved in the following missions:
💼▸ Reconfiguration of the Hubspot CRM Sales Hub (redesign of the Sales process, implementation of dashboards, customization of views, contact database cleanup, audit of features used vs. paid...)
💼▸ Coaching teams to implement rituals, metrics, and visualization related to the OKR methodology.
💼▸ Audit and Coaching of the product team to identify the right directions and improve communication with top management (Roadmap, Business case, Metrics...).
Hubspot OKR Product Management Sales Strategy Business Strategy CEO Coaching
Cenareo
Co-founder, Chief Operating Officer (COO)
SOFTWARE PUBLISHING
January 2013 - January 2023 (10 years)
Toulouse, France
Co-founder and COO
From 0 to 40 employees and +5M ARR in B2B SaaS software publishing

Cenareo is a B2B SaaS software solution for managing screen fleets (15k+ screens in 32 countries)

💼▸ Co-definition and Coordination of business strategy execution
💼▸ Creation, Implementation, and Optimization of internal processes
💼▸ Management of Professional Services, Deployment, Logistics, Termination, Customer Support, and Customer Training functions. (Head of Operations Business Unit)
💼▸ Creation of the Product function, team, and process: activities include Specifications, User Interviews, Ideation, Design, Quality Assurance, Functional Documentation, Delivery, Roadmaps, Development coordination (SCRUM methodology), MVP creation.
💼▸ Creation of the Marketing function and team: activities include Strategy, Rebranding, Content Creation (blog, newsletter, product communication, sales brochures), Website creation and maintenance, Growth hacking.
⚙️▸ Ownership of CRM (Hubspot) and PM (Monday) tools: configuration, automation, integration, and development, training
Hubspot OKR Business Strategy Team Management Project Management COO General Management