Freelancer profile translated to English.
Back to original languageAbout Josianne
✨ Customer & E-commerce Support Specialist ✨
With over 10 Shopify stores created and optimized, I assist entrepreneurs and e-commerce businesses in managing their customer support and developing their online activity.
✅ Customer Support / After-Sales Service: email management, disputes, order tracking, clear and empathetic responses.
✅ E-commerce & Shopify: store optimization, automations, writing persuasive product descriptions.
✅ Digital Marketing: TikTok Ads campaigns to boost visibility.
My strength? Clear, human, and results-oriented communication.
Goal: help my clients save time, retain their customers, and increase their sales.
Available full-time every day, remotely or in person in Nice.
French
Native or bilingual
English
Conversational
Can work on-site
Nice (up to 50km)
Experience
- Auto-entrepreneuse (Commerce électronique)Customer & E-commerce Support SpecialistJanuary 2022 - Today (4 years and 7 months)Creation and optimization of over 10 Shopify storesComplete management of customer support and disputes (after-sales service, emails, chat)Writing persuasive and SEO-optimized product descriptionsLaunching and monitoring advertising campaigns (TikTok Ads)Implementing e-commerce automations to improve customer satisfaction
- Divers médias et organisationsCommunications Officer & JournalistJanuary 2010 - Today (16 years and 7 months)Institutional writing and communicationManagement of public image and partner relationsDevelopment of impactful communication strategiesUser support and information
Recommendations
Be the first to recommend Josianne
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Master 1 (BAC+4)University of ToamasinaMaster 1 (BAC+4)
- e-commerce & digital marketingYomi Denzel, Louis St, Jonathan Ecom, Marcuus Lawrencee-commerce & marketing digital