Freelancer profile translated to English.
Back to original languageAbout Josiane
Project Manager with 7 years of experience in project management and 10 years in digital.
My areas of expertise mainly include: Project Management, Digital Transformation, Customer Relations, E-commerce, Web Marketing, Marketing Strategy, Ecommerce, Team Management.
I have had the opportunity to evolve in different sectors in several countries in Europe and Africa.
English
Native or bilingual
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- ENABELSECTOR EXPERT ENTREPRENEURIAL AND DIGITAL ECOSYSTEMPUBLIC SECTORAugust 2022 - Today (3 years and 10 months)Conakry, Guinea
- LeooProject Manager / Customer Success ManagerDIGITAL AND ITFebruary 2020 - September 2020 (8 months)Paris, FranceSupporting the client in the use of the platform and being their main point of contactDefinition of program KPIs and animation planProposal of levers to achieve the objectives of loyalty and engagement of program membersProposals for improving programs and their functionalitiesCommunication of program performance (reporting / analysis) and organization of steering committeesComplaint managementMonitoring the configuration of the platform (content, visuals, FAQs, General Terms and Conditions of Sale, standard rules)Acceptance and support of the client for acceptancePlanning projects with the Project Director, monitoring compliance withplanning and profitability (budget and time management)Preparing quotes for program developments and requests for additional animationBeing the voice of the customer for internal teamsTranslation of the company's website into EnglishWriting a training manual for the Zendesk tool
- Mme BonbonsFounderE-COMMERCEApril 2020 - May 2022 (2 years and 2 months)Online sale of sweets from all over the world for people with dietary restrictions.
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Education
- Msc International Marketing ManagementLeeds University Business School (Leeds)2014
- Master 1 Business ManagementUniversité PAris 10 Nanterre La Défense2013
Certifications
- CERTIFICATE IN DIRECT AND DIGITAL MARKETINGDIGITAL MARKETING INSTITUTE2014
- PRINCE 2 FoundationAXELOS2021