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Joshua MüllerJM

Joshua Müller

Zoho One Specialist

€595/day
Hamburg, DE
3-7 years

Average response time: 4 hours

Freelancer profile translated to English.
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About Joshua

I automate processes to save teams time.

At Blank&Biehl, I manage IT and build Zoho CRM and Zoho One systems that truly work. Not theoretically, but practically. When companies come to me, they usually have chaos: Excel lists, manual processes, no overview. We change that.

My background: Bachelor of Science in Business Informatics (Würzburg), with a focus on the interface between IT and business. In my bachelor thesis, I applied machine learning to predict marathon times.

What I do:

Zoho One setup from scratch (CRM, People, Books, Desk, all integrated)
Zoho CRM automation with workflows in Zoho Flow that save time
Python scripts and Google Apps Script for special cases
Building CRM processes and IT infrastructure that grow with the company
For whom:

SMEs that are introducing Zoho CRM and can't manage it alone
Teams whose sales processes are too chaotic
Companies that need process automation without building their own IT infrastructure
Why I'm different:

I come from practice. I know the frustrations, I live them daily, as an IT Team Lead in a real company. Your Zoho systems grow with you, cost less than a new full-time employee, and work from the next day.

Availability: Flexible. Small automations, entire Zoho CRM setups, everything is possible.
  • German

    Native or bilingual

  • English

    Fluent

  • Spanish

    Basic

Can work on-site
Hamburg (up to 50km)

Experience

  • Blank&Biehl
    IT Team Lead
    HUMAN RESOURCES
    November 2025 - Today (9 months)
    With 3 student assistants, whom I supervise, I manage the IT landscape here. The company works with Zoho software. Here we work daily on automations and try to optimize business processes.
    Zoho CRM Zoho One Zoho Books Zoho Desk
  • Eichberg GmbH
    Working Student
    REAL ESTATE
    April 2023 - April 2024 (1 year)
    Hamburg, Germany
    with a focus on system administration and CRM development. My responsibilities included developing and maintaining Salesforce components, connecting external tools, and performing system updates. Additionally, I built Propstack for digital sales support and configured it for new construction projects. By independently building interactive dashboards, I was able to optimize processes across departments. I was also the first point of contact for analyzing and resolving IT issues in daily operations, thereby deepening my technical and analytical skills.
    Salesforce Google Apps Script JavaScript Business Intelligence
  • Fray Designs
    Managing Director
    E-COMMERCE
    March 2020 - October 2024 (4 years and 7 months)
    By founding and managing Fray Designs, I built a sustainable fashion label focused on modern, versatile streetwear. In addition to creative collaboration with designers, I was responsible for the entire business operation – from online shop management, sales, accounting, and controlling to strategic business development. By developing a strong brand identity with a focus on fair production and certified materials, I gained valuable experience in brand building, leadership, and corporate management. The presence on social media (@fray_designs) helped build an engaged community and successfully position the label.
    Shopify Business Development

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Education

  • B.Sc.
    Freie Waldorfschule Ravensburg BW Universität Würzburg Lisbon School of Economics & Management
    B.Sc.
  • Training as a Part-time Financial Advisor
    German Financial Advisory AG
    Ausbildung zum Nebenberuflichen Vermögensberater

Skill set

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