Freelancer profile translated to English.

Description

I am a senior consultant providing strategic support to IT and business departments to design, secure, and manage high-stakes IT transformation programs. I have over 20 years of experience in IT production and over 10 years in managing complex IT programs in multi-client, multi-supplier, and international contexts.

I bring a global vision (organization, governance, costs, performance) and a proven ability to transform contractual commitments into measurable operational results.

My added value:

Securing transformation commitments (deadlines, costs, quality, ROI).

Controlling complex and high operational exposure programs.

Aligning IT strategy – business objectives – economic model.

Structuring industrialized and governable service models.

Managing onshore / offshore systems and supplier ecosystems.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Portuguese
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

J2R Consulting
Consultant/Program Director
November 2025 - Today (9 months)
Paris, France
Since November 2025, I have been supporting clients from the audit phase through to the project management of IT service transformation.
Project Management Project Costing
INETUM
International Program Director at Group IT
DIGITAL AND IT
July 2015 - March 2024 (8 years and 8 months)
Saint-Ouen, France
PROGRAM DIRECTOR:
Audited and defined the new service management strategy for users in Inetum's main countries based on the ServiceNow group tool.
• Carried out the design of the service management portal, based on the "UX design" methodology, covering IT, HR, General Services, and Communication services, as well as Applications.
• Defined and organized the deployment of the service catalog, CMDB, and interfaces, particularly with SAP, in a 360° support strategy. Industrialized workflows, digitized support (Self-Service).

CONSULTANT & PROJECT DIRECTOR:
• Audit, Consulting, Sales, and Management of client IT system transformation projects – such as CNES, LMG, SNCF RESEAU, BNP PARISBAS, MINISTRY OF JUSTICE,...
Digitalizing the Workplace: Multichannel support, chatbot, LiveChat
• Deputy Director of Operations Veolia (VETECH); team management – 230 people, implementing Lean Management and KPIs.
• Developed ITOM, ITSM, and BI service offerings using tools such as ServiceNow, EasyVista, Microfocus, and ClickView.
Program Management Audit Budget Management Team Management Consulting
Computacenter - Global Infrastructure Services
International Programs Director
DIGITAL AND IT
November 2011 - July 2015 (3 years and 8 months)
Villepinte, France
HEAD OF GLOBAL SYSTEMS STRATEGY PROGRAMS:
• Directed the group "Adoption Program" for ACD (Avaya) and ITSM (Remedy) offerings.
• "Security Manager France": Deployed the group's security policy for the French subsidiary.

HEAD OF SHARED SERVICES:
.Modernized and managed shared services: Service Desk, Maintenance, Infrastructure Operations, and Data Center.
.Digitalizing the Workplace: Multichannel support, Chatbot, LiveChat, Knowledge Bases, Selfcare, Self-service.
.Managed P&Ls and service billing. Implemented a service catalog with the definition of work units in relation to sales and pre-sales support.
• Developed service management tools (OBS, Nimsoft, Nagios, HP Asset & Service Center) and partnerships with companies like Computer Associates, EasyVista, and Deletec.
• Supported tender phases.
Operations Management Team Management Strategic Partnerships Request for Proposal Project Management