Freelancer profile translated to English.
Back to original languageAbout Josep
I am an independent consultant specializing in CRM, automation, and artificial intelligence applied to business, marketing, and eCommerce. I help companies and teams optimize processes, improve operational efficiency, and turn data into actions with real impact on sales, loyalty, and customer experience.
I work on projects related to CRM strategy, marketing automation, communication personalization, platform integration, process optimization, and the practical application of generative AI. I combine business vision and technological knowledge to define viable, scalable, and results-oriented solutions.
I have collaborated with technology companies, eCommerce businesses, and marketing departments in defining strategies, product evolution, process automation, and the improvement of commercial and customer operations.
Spanish
Native or bilingual
English
Fluent
Catalan
Native or bilingual
Remote only
Primarily works remotely
Experience
- FreelanceBusiness Consultant, CRM and Product | Automation and Applied TechnologyDecember 2021 - Today (4 years and 6 months)I help SaaS and technology companies improve commercial processes, CRM, and functional product definition, connecting business, operations, and technology.For over 15 years, I have participated in the development and commercialization of SaaS solutions related to personalization, customer data, and process automation, working in both business environments and in the definition and implementation of technological solutions.Currently, I collaborate with companies in areas such as:• Functional definition and product evolution oriented towards business and operations• CRM and customer journey optimization• Automation of commercial and operational processes• Customer data exploitation and personalization• Lead acquisition, qualification, and tracking• Implementation of data-driven and AI-based functionalities and processesI also collaborate with management and technology teams, helping to materialize new initiatives, connect business and technology areas, and accelerate the definition of processes and solutions.
- Ifble SolucionesPartner / BDM / Client ManagementDecember 2021 - Today (4 years and 6 months)Partner and responsible for the company's global business development, as well as client management.Company dedicated to the implementation, integration, and maintenance of audiovisual solutions for points of sale and service (Digital Signage), queue management, and processing solutions for public administration.
- PleasepointCOO & BDMApril 2019 - November 2025 (6 years and 7 months)Responsible for operations, client management, and business development in a SaaS company specializing in artificial intelligence applied to the personalization of communications and experiences in CRM and eCommerce environments.
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Education
- Master of Business Administration (MBA)Universitat Oberta de Catalunya (UOC)2013
- Higher Electronic EngineeringUniversitat Politècnica de Catalunya (UPC)2006