Joseph Mbatchi Tchicaya

Management of strategic digital projects (SAP, ServiceMax) in an international environment. Cross-functional coordination of IT/Finance/Logistics across several geographical areas (Europe, Africa, Middle East). Direct interface with business teams, clients, and management in 5 countries to ensure alignment of needs and stakeholder satisfaction, reducing blocking points by 40% through proactive coordination. Implementation of Power BI dashboards for KPI tracking. 25% improvement in velocity through structured team coaching.

Management and analysis of a portfolio of 50 key accounts, with a turnover of over €10 million, in direct interface with sales and operational management.

Gathering, formalizing, and prioritizing business needs: writing over 100 user stories and functional specifications.

Optimization of sales administration reporting processes, reducing production times by 30% and improving data quality by 20%.

Close collaboration with IT teams to improve CRM and BI tools.

Structuring and standardizing data flows.

Contribution to the prioritization of system improvements.

Regular interface between business departments and technical teams.

Budgetary management for France (over €50 million) with monthly reporting to management. Cross-functional coordination (Finance/Supply Chain/IT) in a group digital transformation context. Performance analysis and process optimization recommendations that generated €800K in savings. Reduction of accounting closing time by 2 days through reliable reporting processes. Regular interface between Finance and IT teams for continuous improvement of management tools.