Freelancer profile translated to English.

Description

4 years of experience in customer relations within startups/scale-ups as well as large groups as an Account Executive, Account Manager, Customer Success Manager, or Sales Ops.

I had the opportunity to work with clients from various sectors, with the goal of helping them retain clients while acquiring new ones.

Do not hesitate to contact me if you are looking for expertise or simply additional help to achieve your goals.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km), Lyon (up to 20km)

Beedeez
Customer Success Manager
SOFTWARE PUBLISHING
June 2024 - Today (1 year and 11 months)
Paris, France
Within the Customer Success team, I am responsible for developing a portfolio of 70 clients.
Main missions:
- Portfolio management
- Client demonstration
- Client support in various projects
- Customer retention
- Implementation of automation in my portfolio management
customer success Customer service Zapier Customer Retention
SIDE
Sales Operations Specialist
HUMAN RESOURCES
September 2023 - March 2024 (6 months)
Paris, France
Within Side's Business Intelligence team, I was responsible for improving sales team processes.
Main missions:
- Audit of existing processes
- Recommendations
- Implementation of new processes
- Automations
- Salesforce administration
- Training of sales teams
Salesforce Process optimization Zapier Zapier automation Training
Malt Community SA
Account Manager
SOFTWARE PUBLISHING
September 2022 - September 2023 (1 year)
Paris, France
Within the Small & Medium Business team, I was responsible for developing a portfolio of 90 clients.
Main missions:
- Prospecting
- Client demonstration
- Negotiation
- Closing
- Customer retention
Business development Account Management Recruitment consulting Sourcing